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Is there an Callr outage?

Callr status: Systems Active

Last checked: 4 minutes ago

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Callr outages and incidents

Outage and incident data over the last 30 days for Callr.

There have been 0 outages or incidents for Callr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Callr

Outlogger tracks the status of these components for Xero:

API Active
Customer Portal Active
Real-time Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
IAX Active
Inbound Active
Outbound Active
TTS Active
Component Status
API Active
Customer Portal Active
Real-time Active
Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
Active
IAX Active
Inbound Active
Outbound Active
TTS Active

Latest Callr outages and incidents.

View the latest incidents for Callr and check for official updates:

Updates:

  • Time: Jan. 29, 2020, 1:26 p.m.
    Status: Resolved
    Update: The DID store is now available, a fix has been implemented.
  • Time: Jan. 29, 2020, 9:42 a.m.
    Status: Identified
    Update: The DID store is temporarily unavailable. An error message "NOT_FOUND" is returned when reserving DIDs. Our engineers are working on it to quickly resolve the issue.

Updates:

  • Time: Jan. 24, 2020, 8:33 a.m.
    Status: Resolved
    Update: This incident has been resolved. Routing to all carriers is working flawlessly. We apologize for any inconvenience.
  • Time: Jan. 16, 2020, 8:47 a.m.
    Status: Monitoring
    Update: Calls to France mobile are working flawlessly. Some calls to France fixed may be rejected, but most of the traffic is being dispatched to carriers without issues. We continue to monitor closely.
  • Time: Jan. 15, 2020, 9:41 a.m.
    Status: Identified
    Update: We have identified an issue impacting call termination to France (fixed and mobile). Our engineers are working with our carrier partners to resolve this issue. We will provide more information as soon as it becomes available.

Updates:

  • Time: Dec. 27, 2019, 8:43 p.m.
    Status: Resolved
    Update: A new spare device is ready to use in case of another hardware failure. We are now marking this incident as resolved.
  • Time: Dec. 18, 2019, 11:11 a.m.
    Status: Monitoring
    Update: We have implemented a workaround, the service is now operational. A core network router had crashed, the spare device is now in place. We'll continue to monitor.
  • Time: Dec. 18, 2019, 10:53 a.m.
    Status: Identified
    Update: We are encountering a major incident on our network. We are working on it to recover the service as fast as possible.

Updates:

  • Time: Nov. 21, 2019, 10:04 a.m.
    Status: Resolved
    Update: The datacenter EQUINIX PA2 had a power incident when performing a maintenance on its UPS systems. They said "This activity is fully scripted and designed to be transparent to your operations.", obviously this was not the case. They had an issue with one of the UPS system that caused a power surge, which impacted some cages. The power incident had an impact on most of our equipment in this datacenter. However, because most of the platform is redundant and highly available, the impact was minimal.
  • Time: Nov. 20, 2019, 11:11 p.m.
    Status: Monitoring
    Update: We have made sure that everything works as expected. We continue to monitor closely.
  • Time: Nov. 20, 2019, 10:13 p.m.
    Status: Identified
    Update: All services are running as expected. One of our physical server did not restart, but this does not impact the service, as every component is replicated.
  • Time: Nov. 20, 2019, 9:58 p.m.
    Status: Investigating
    Update: We have lost power in one of our cabinet in the datacenter (PA2, Saint-Denis). All of our equipment has restarted a few minutes ago. We are monitoring the services to make sure everything works as expected.

Updates:

  • Time: Oct. 18, 2019, 1:37 p.m.
    Status: Resolved
    Update: We had a VMware crash (at the hypervisor level) on our main Redis server. The log says: An application (/bin/vmx) running on ESXi host has crashed (1 time(s) so far). A core file might have been created at /vmfs/volumes/579f2eb5-e0d5763e-df1c-f48e38-c36596/pa2-rediscore01/vmx-zdump.000. The VM was powered off automatically by VMware after the crash. Our monitoring system detected the issue immediately. In an event like this, we can either deploy a new configuration to use a backup redis instance (we have 4), or we can wait for the main instance to come back online. Since the origin of the outage was detected very quickly, we were able to restart the VM and chose not to switch to a backup instance. The delay would have been more or less the same. After the VM was started again, the outage was over. We are sorry about this issue. We will analyze the logs and try to prevent any further potential issues.
  • Time: Oct. 18, 2019, 1:24 p.m.
    Status: Monitoring
    Update: The internal component has been restored. Everything is back to normal. We are monitoring closely.
  • Time: Oct. 18, 2019, 1:20 p.m.
    Status: Identified
    Update: An internal component has crashed. We are working on a fix. We will give more details soon.

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Frequently Asked Questions - Callr

Is there a Callr outage?
The current status of Callr is: Systems Active
Where can I find the official status page of Callr?
The official status page for Callr is here
How can I get notified if Callr is down or experiencing an outage?
To get notified of any status changes to Callr, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Callr every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Callr do?
The Callr Voice API supports the entire customer journey for portals and marketplaces, enhancing communication capabilities.

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