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Is there an Canary outage?

Canary status: Systems Active

Last checked: 4 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Aug. 28, 2019, 11:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2019, 6:28 a.m.
    Status: Monitoring
    Update: A subset of users were experiencing difficulties with the Canary app services. We can now confirm that those difficulties should no longer occur. Thank you for your patience and understanding while we were working towards a resolution. As always, if you have any questions or if there is anything else we can assist with, please don't hesitate to reach out to us via any of the methods listed here: https://help.canary.is/hc/en-us/articles/206119718-How-do-I-contact-support-
  • Time: Aug. 27, 2019, 2:34 p.m.
    Status: Identified
    Update: Currently, a few users are still experiencing difficulties impacting password resets, mode changes and updates to their settings. Our engineering team is working tirelessly on a solution for those experiencing the issue. Our heartfelt apologies from the team at Canary.
  • Time: Aug. 26, 2019, 9:18 p.m.
    Status: Identified
    Update: Our engineers are continuing to work through the issues that are impacting Canary services. We have been able to restore the majority of services for our users, but there is still a subset of users being impacted. We will continue to monitor progress and provide additional updates here as we receive them. We greatly appreciate your patience and sincerely apologize for any inconvenience this may have caused.
  • Time: Aug. 26, 2019, 3:09 a.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a resolution to the issue that is impacting Canary services. This issue is preventing users from accessing the Canary mobile and web applications, as well as mode changes, password resets, new device setups, and sending persistent notifications for presence alerts. Canary devices that are currently set into a mode to record motion will continue to do so, and the video will be available once everything is resolved.
  • Time: Aug. 25, 2019, 9:46 p.m.
    Status: Identified
    Update: Our team has identified the issue and is actively working towards a resolution. We apologize for any inconvenience this issue may have caused, and are doing everything to restore access to the Canary apps as soon as possible.
  • Time: Aug. 25, 2019, 7:10 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing the Canary mobile app from loading. Canary cameras will continue to record videos for detected motion, but there may be a delay in them changing modes (Home, Away, etc.). This issue may also cause errors when attempting to login to the mobile app as well as the webapp (my.canary.is). We will continue to post updates here as we work towards a resolution to this issue.

Updates:

  • Time: Aug. 21, 2019, 11:24 a.m.
    Status: Resolved
    Update: The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].
  • Time: Aug. 20, 2019, 4:49 p.m.
    Status: Investigating
    Update: We've discovered that this issue is affecting most Canary App and Web App functions, but devices are still recording. We are continuing to investigate this issue, and will post updates from our engineers here as we receive them.
  • Time: Aug. 20, 2019, 2:05 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is resolved.

Updates:

  • Time: Aug. 21, 2019, 11:24 a.m.
    Status: Resolved
    Update: The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].
  • Time: Aug. 20, 2019, 4:49 p.m.
    Status: Investigating
    Update: We've discovered that this issue is affecting most Canary App and Web App functions, but devices are still recording. We are continuing to investigate this issue, and will post updates from our engineers here as we receive them.
  • Time: Aug. 20, 2019, 2:05 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is resolved.

Updates:

  • Time: Aug. 15, 2019, 8:04 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].
  • Time: Aug. 15, 2019, 8:04 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].
  • Time: Aug. 15, 2019, 7:43 a.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and implemented a fix. All services should now be operational without any delays. We will continue to monitor the status and provide any further updates here.
  • Time: Aug. 15, 2019, 7:43 a.m.
    Status: Monitoring
    Update: Our engineers have identified the issue and implemented a fix. All services should now be operational without any delays. We will continue to monitor the status and provide any further updates here.
  • Time: Aug. 14, 2019, 7:50 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing a delay in video events showing on the Timeline within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.
  • Time: Aug. 14, 2019, 7:50 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing a delay in video events showing on the Timeline within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.

Updates:

  • Time: July 22, 2019, 2:35 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services has now been resolved. If you are still encountering any issues please contact our support team by sending an email to [email protected].
  • Time: July 18, 2019, 3:48 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing a delay in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a resolution to this issue and will post here once everything is back to normal.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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