Company Logo

Is there an Canary outage?

Canary status: Systems Active

Last checked: 8 minutes ago

Get notified about any outages, downtime or incidents for Canary and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Dec. 18, 2019, 1:46 p.m.
    Status: Resolved
    Update: Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any difficulties using the Canary App or service, please contact our support team by emailing [email protected]. Thanks again for your patience while we worked to a complete resolution.
  • Time: Dec. 17, 2019, 10:21 p.m.
    Status: Identified
    Update: Our team has identified the root cause impacting a subset of users who were experiencing difficulties accessing the Canary Timeline. We have implemented a fix which should resolve this for the majority of users impacted. We will continue to provide updates here as we work towards a full resolution.
  • Time: Dec. 17, 2019, 8:20 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports from a subset of users having difficulty accessing their video history via the Canary Timeline. We will continue to provide updates here as we receive them. Thanks for your patience and apologies for any inconvenience this may cause.

Updates:

  • Time: Oct. 17, 2019, 1:44 p.m.
    Status: Resolved
    Update: Our team has released iOS app, v4.0.3, this morning which resolves the issues being reported of a green screen when attempting to WatchLive. If you were previously experiencing this issue please go to the App Store to download the latest app to get this resolved. Thanks again for your patience and understanding while we worked on a resolution.
  • Time: Oct. 16, 2019, 7:07 p.m.
    Status: Identified
    Update: Our team has discovered an issue with the recent iOS app, v4.0.2, which is causing the WatchLive feature to display a green screen for a subset of our users. Our team has identified the fix for this, and will be releasing iOS app, v4.0.3, to resolve it as soon as possible. Thanks for your patience and understanding while we work towards a resolution.

Updates:

  • Time: Oct. 17, 2019, 1:44 p.m.
    Status: Resolved
    Update: Our team has released iOS app, v4.0.3, this morning which resolves the issues being reported of a green screen when attempting to WatchLive. If you were previously experiencing this issue please go to the App Store to download the latest app to get this resolved. Thanks again for your patience and understanding while we worked on a resolution.
  • Time: Oct. 16, 2019, 7:07 p.m.
    Status: Identified
    Update: Our team has discovered an issue with the recent iOS app, v4.0.2, which is causing the WatchLive feature to display a green screen for a subset of our users. Our team has identified the fix for this, and will be releasing iOS app, v4.0.3, to resolve it as soon as possible. Thanks for your patience and understanding while we work towards a resolution.

Updates:

  • Time: Sept. 24, 2019, 9:06 p.m.
    Status: Resolved
    Update: Our engineering team has now confirmed that a full resolution has been implemented, and no users should be impacted any further. If you are continuing to experience any difficulties, please contact our support team at [email protected] Thanks again for your patience while we worked to resolve this issue.
  • Time: Sept. 24, 2019, 9:06 p.m.
    Status: Resolved
    Update: Our engineering team has now confirmed that a full resolution has been implemented, and no users should be impacted any further. If you are continuing to experience any difficulties, please contact our support team at [email protected] Thanks again for your patience while we worked to resolve this issue.
  • Time: Sept. 24, 2019, 8:21 p.m.
    Status: Identified
    Update: Our team has implemented a fix that should resolve the issues for the majority of our impacted customers. We are continuing to work towards a complete resolution, and will post here once we have it. Thanks again for your patience while we work through this.
  • Time: Sept. 24, 2019, 8:21 p.m.
    Status: Identified
    Update: Our team has implemented a fix that should resolve the issues for the majority of our impacted customers. We are continuing to work towards a complete resolution, and will post here once we have it. Thanks again for your patience while we work through this.
  • Time: Sept. 24, 2019, 5:05 p.m.
    Status: Identified
    Update: Our team has identified an issue that is impacting a small subset of our users. This is causing a delay in the playback of video events within the Canary timeline. Devices are still recording motion and uploading video, but may take longer than normal for these events to play within the application. We will post further updates here as we receive them. We apologize for any inconvenience this may cause.
  • Time: Sept. 24, 2019, 5:05 p.m.
    Status: Identified
    Update: Our team has identified an issue that is impacting a small subset of our users. This is causing a delay in the playback of video events within the Canary timeline. Devices are still recording motion and uploading video, but may take longer than normal for these events to play within the application. We will post further updates here as we receive them. We apologize for any inconvenience this may cause.

Updates:

  • Time: Aug. 28, 2019, 11:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2019, 6:28 a.m.
    Status: Monitoring
    Update: A subset of users were experiencing difficulties with the Canary app services. We can now confirm that those difficulties should no longer occur. Thank you for your patience and understanding while we were working towards a resolution. As always, if you have any questions or if there is anything else we can assist with, please don't hesitate to reach out to us via any of the methods listed here: https://help.canary.is/hc/en-us/articles/206119718-How-do-I-contact-support-
  • Time: Aug. 27, 2019, 2:34 p.m.
    Status: Identified
    Update: Currently, a few users are still experiencing difficulties impacting password resets, mode changes and updates to their settings. Our engineering team is working tirelessly on a solution for those experiencing the issue. Our heartfelt apologies from the team at Canary.
  • Time: Aug. 26, 2019, 9:18 p.m.
    Status: Identified
    Update: Our engineers are continuing to work through the issues that are impacting Canary services. We have been able to restore the majority of services for our users, but there is still a subset of users being impacted. We will continue to monitor progress and provide additional updates here as we receive them. We greatly appreciate your patience and sincerely apologize for any inconvenience this may have caused.
  • Time: Aug. 26, 2019, 3:09 a.m.
    Status: Identified
    Update: Our engineers are continuing to work towards a resolution to the issue that is impacting Canary services. This issue is preventing users from accessing the Canary mobile and web applications, as well as mode changes, password resets, new device setups, and sending persistent notifications for presence alerts. Canary devices that are currently set into a mode to record motion will continue to do so, and the video will be available once everything is resolved.
  • Time: Aug. 25, 2019, 9:46 p.m.
    Status: Identified
    Update: Our team has identified the issue and is actively working towards a resolution. We apologize for any inconvenience this issue may have caused, and are doing everything to restore access to the Canary apps as soon as possible.
  • Time: Aug. 25, 2019, 7:10 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing the Canary mobile app from loading. Canary cameras will continue to record videos for detected motion, but there may be a delay in them changing modes (Home, Away, etc.). This issue may also cause errors when attempting to login to the mobile app as well as the webapp (my.canary.is). We will continue to post updates here as we work towards a resolution to this issue.

Check the status of similar companies and alternatives to Canary

Akamai
Akamai

Systems Active

Nutanix
Nutanix

Systems Active

MongoDB
MongoDB

Systems Active

LogicMonitor
LogicMonitor

Systems Active

Acquia
Acquia

Systems Active

Granicus System
Granicus System

Systems Active

CareCloud
CareCloud

Systems Active

Redis
Redis

Systems Active

integrator.io
integrator.io

Systems Active

NinjaOne Trust

Systems Active

Pantheon Operations
Pantheon Operations

Systems Active

Securiti US
Securiti US

Systems Active

Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free