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Is there an Canary outage?

Canary status: Systems Active

Last checked: 7 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: May 15, 2019, 5:23 a.m.
    Status: Resolved
    Update: The issue has now been completely resolved.
  • Time: May 15, 2019, 4:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All devices should now be back online and operating. There may still be a bit of a delay in video recordings as our system returns back to normal.
  • Time: May 15, 2019, 3:32 a.m.
    Status: Identified
    Update: Our engineers have identified the issue and are pushing out a fix. We will continue to monitor and will report once everything is completely resolved.
  • Time: May 15, 2019, 2:51 a.m.
    Status: Investigating
    Update: Our engineers are investigating reports of Canary devices being offline. We will post updates here as we receive more information. Thanks for your patience while we investigate.

Updates:

  • Time: May 15, 2019, 5:23 a.m.
    Status: Resolved
    Update: The issue has now been completely resolved.
  • Time: May 15, 2019, 4:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All devices should now be back online and operating. There may still be a bit of a delay in video recordings as our system returns back to normal.
  • Time: May 15, 2019, 3:32 a.m.
    Status: Identified
    Update: Our engineers have identified the issue and are pushing out a fix. We will continue to monitor and will report once everything is completely resolved.
  • Time: May 15, 2019, 2:51 a.m.
    Status: Investigating
    Update: Our engineers are investigating reports of Canary devices being offline. We will post updates here as we receive more information. Thanks for your patience while we investigate.

Updates:

  • Time: April 22, 2019, 8:59 p.m.
    Status: Resolved
    Update: The issue that was preventing videos from being processed and available within the Canary app has been resolved.
  • Time: April 22, 2019, 8:59 p.m.
    Status: Resolved
    Update: The issue that was preventing videos from being processed and available within the Canary app has been resolved.
  • Time: April 22, 2019, 4:12 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are actively working towards a resolution. Video events have begun processing but are currently delayed as we work to return to real time.
  • Time: April 22, 2019, 4:12 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are actively working towards a resolution. Video events have begun processing but are currently delayed as we work to return to real time.
  • Time: April 22, 2019, 1:31 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing videos from being processed and available within the Canary app. This is also preventing notifications from being sent for detected motion. The ability to Watch Live from Canary devices remains functional. As we receive updates on the status and scope of the issue we will post them here.
  • Time: April 22, 2019, 1:31 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing videos from being processed and available within the Canary app. This is also preventing notifications from being sent for detected motion. The ability to Watch Live from Canary devices remains functional. As we receive updates on the status and scope of the issue we will post them here.

Updates:

  • Time: March 30, 2019, 9:40 a.m.
    Status: Resolved
    Update: The previous issue impacting Canary services has been resolved.
  • Time: March 29, 2019, 8:20 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is impacting Canary services.

Updates:

  • Time: March 30, 2019, 9:40 a.m.
    Status: Resolved
    Update: The previous issue impacting Canary services has been resolved.
  • Time: March 29, 2019, 8:20 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is impacting Canary services.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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