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Is there an Canary outage?

Canary status: Systems Active

Last checked: 5 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Jan. 29, 2019, 9:15 p.m.
    Status: Resolved
    Update: Our engineers have identified and resolved the issue that was previously impacting the Watch Live functionality within the application. Everything should now be working as expected.
  • Time: Jan. 29, 2019, 8:47 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing users from being able to use the Watch Live feature within the Canary application.

Updates:

  • Time: Jan. 29, 2019, 9:15 p.m.
    Status: Resolved
    Update: Our engineers have identified and resolved the issue that was previously impacting the Watch Live functionality within the application. Everything should now be working as expected.
  • Time: Jan. 29, 2019, 8:47 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is preventing users from being able to use the Watch Live feature within the Canary application.

Updates:

  • Time: Nov. 14, 2018, 11:24 p.m.
    Status: Resolved
    Update: The previous issue causing a delay in video processing has been resolved.
  • Time: Nov. 14, 2018, 11:24 p.m.
    Status: Resolved
    Update: The previous issue causing a delay in video processing has been resolved.
  • Time: Nov. 14, 2018, 9:19 p.m.
    Status: Identified
    Update: Our engineers have identified an issue that is causing a delay in video processing. Canary devices are still online and recording but the processing of these videos reaching the application is currently delayed. We have identified the issue and are working towards a full resolution. Thanks for your patience and apologies for any inconvenience this may have caused.
  • Time: Nov. 14, 2018, 9:19 p.m.
    Status: Identified
    Update: Our engineers have identified an issue that is causing a delay in video processing. Canary devices are still online and recording but the processing of these videos reaching the application is currently delayed. We have identified the issue and are working towards a full resolution. Thanks for your patience and apologies for any inconvenience this may have caused.

Updates:

  • Time: June 14, 2018, 1:11 a.m.
    Status: Resolved
    Update: All issues affecting Canary services have been resolved.
  • Time: June 13, 2018, 11:34 p.m.
    Status: Monitoring
    Update: Our engineers have identified the root cause of the service issues and have implemented a fix. All services should now be functioning, but you may still experience some delays in loading video within the Canary app. We will update this status to resolved once all services have returned to normal operation.
  • Time: June 13, 2018, 5:06 p.m.
    Status: Investigating
    Update: Our engineers are continuing to work to resolve the issues that are affecting Canary services. You may continue to experience issues loading the Canary application and accessing our Web App via my.canary.is. We appreciate you patience and apologize for any inconvenience this has caused.
  • Time: June 13, 2018, 12:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing the Canary app to be unresponsive and preventing my.canary.is from loading. Canary devices are still recording video.

Updates:

  • Time: June 14, 2018, 1:11 a.m.
    Status: Resolved
    Update: All issues affecting Canary services have been resolved.
  • Time: June 13, 2018, 11:34 p.m.
    Status: Monitoring
    Update: Our engineers have identified the root cause of the service issues and have implemented a fix. All services should now be functioning, but you may still experience some delays in loading video within the Canary app. We will update this status to resolved once all services have returned to normal operation.
  • Time: June 13, 2018, 5:06 p.m.
    Status: Investigating
    Update: Our engineers are continuing to work to resolve the issues that are affecting Canary services. You may continue to experience issues loading the Canary application and accessing our Web App via my.canary.is. We appreciate you patience and apologize for any inconvenience this has caused.
  • Time: June 13, 2018, 12:48 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing the Canary app to be unresponsive and preventing my.canary.is from loading. Canary devices are still recording video.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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