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Is there an Canary outage?

Canary status: Systems Active

Last checked: 6 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: March 20, 2018, 8:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2018, 4:57 p.m.
    Status: Monitoring
    Update: This morning we experienced some issues directly related to the increased error rates on AWS S3. This may have caused delays in video being uploaded and notifications being sent for those videos. Our engineers will continue to monitor the status of AWS, but as of right now everything should be fully operational.

Updates:

  • Time: March 20, 2018, 8:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2018, 4:57 p.m.
    Status: Monitoring
    Update: This morning we experienced some issues directly related to the increased error rates on AWS S3. This may have caused delays in video being uploaded and notifications being sent for those videos. Our engineers will continue to monitor the status of AWS, but as of right now everything should be fully operational.

Updates:

  • Time: March 2, 2018, 2:18 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services have been resolved.
  • Time: March 2, 2018, 12:01 a.m.
    Status: Investigating
    Update: Our engineers are continuing to work towards a resolution to the issue impacting Canary services. We appreciate your patience, and apologize for any inconvenience this may have caused.
  • Time: March 1, 2018, 7:35 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing rapid notifications within the app, as well as the inability to change modes/settings, activating new devices, and accessing the web app via my.canary.is.

Updates:

  • Time: March 2, 2018, 2:18 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services have been resolved.
  • Time: March 2, 2018, 12:01 a.m.
    Status: Investigating
    Update: Our engineers are continuing to work towards a resolution to the issue impacting Canary services. We appreciate your patience, and apologize for any inconvenience this may have caused.
  • Time: March 1, 2018, 7:35 p.m.
    Status: Investigating
    Update: Our engineers are investigating an issue that is causing rapid notifications within the app, as well as the inability to change modes/settings, activating new devices, and accessing the web app via my.canary.is.

Updates:

  • Time: Jan. 6, 2018, 4:37 p.m.
    Status: Resolved
    Update: Stability to Canary services have been fully restored.
  • Time: Jan. 5, 2018, 9:32 p.m.
    Status: Identified
    Update: Stability to most services have been resolved, but we are continuing to see some issues affecting Watch Live for a subset of our user base. We appreciate your patience while our engineering team continues to work towards a full resolution.
  • Time: Jan. 5, 2018, 9:32 p.m.
    Status: Identified
    Update: Stability to most services have been resolved, but we are continuing to see some issues affecting Watch Live for a subset of our user base. We appreciate your patience while our engineering team continues to work towards a full resolution.
  • Time: Jan. 5, 2018, 1:52 p.m.
    Status: Identified
    Update: We are continuing to see issues that are affecting a subset of our user base. This may cause issues with Watch Live, changing device modes, and connectivity for Canary devices. We appreciate your patience while our team works towards a resolution.
  • Time: Jan. 5, 2018, 1:52 p.m.
    Status: Identified
    Update: We are continuing to see issues that are affecting a subset of our user base. This may cause issues with Watch Live, changing device modes, and connectivity for Canary devices. We appreciate your patience while our team works towards a resolution.
  • Time: Jan. 4, 2018, 7:04 p.m.
    Status: Identified
    Update: We have identified the root cause of the issue, and are working towards a complete resolution. We appreciate your patience, and again apologize for any inconvenience this may have caused.
  • Time: Jan. 4, 2018, 7:04 p.m.
    Status: Identified
    Update: We have identified the root cause of the issue, and are working towards a complete resolution. We appreciate your patience, and again apologize for any inconvenience this may have caused.
  • Time: Jan. 4, 2018, 6:21 p.m.
    Status: Investigating
    Update: We are continuing to see issues that are impacting Canary services. We are investigating the root cause, and will post any additional updates here.
  • Time: Jan. 4, 2018, 6:21 p.m.
    Status: Investigating
    Update: We are continuing to see issues that are impacting Canary services. We are investigating the root cause, and will post any additional updates here.
  • Time: Jan. 4, 2018, 5:45 p.m.
    Status: Monitoring
    Update: We have implemented a fix that should resolve the issues some users were experiencing with Watch Live and device connectivity. We will continue to monitor to ensure everything is resolved.
  • Time: Jan. 4, 2018, 5:45 p.m.
    Status: Monitoring
    Update: We have implemented a fix that should resolve the issues some users were experiencing with Watch Live and device connectivity. We will continue to monitor to ensure everything is resolved.
  • Time: Jan. 4, 2018, 4:57 p.m.
    Status: Identified
    Update: We have identified the issue that is affecting Canary services for some users, and are in the process of implementing a fix. We appreciate your patience and apologize for any inconvenience this may have caused.
  • Time: Jan. 4, 2018, 4:57 p.m.
    Status: Identified
    Update: We have identified the issue that is affecting Canary services for some users, and are in the process of implementing a fix. We appreciate your patience and apologize for any inconvenience this may have caused.
  • Time: Jan. 4, 2018, 4:23 p.m.
    Status: Investigating
    Update: Our engineers are currently investigating an issue that may affect Watch Live and Canary device connectivity.
  • Time: Jan. 4, 2018, 4:23 p.m.
    Status: Investigating
    Update: Our engineers are currently investigating an issue that may affect Watch Live and Canary device connectivity.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.