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Is there an Canary outage?

Canary status: Systems Active

Last checked: 3 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: July 23, 2020, 8:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 23, 2020, 8:34 p.m.
    Status: Monitoring
    Update: Our team has confirmed that the fix has finished being deployed, and there should no longer be any issues with accessing Canary services. If you are continuing to experience issues, please contact our support team (help.canary.is). Thanks again for your patience and understanding as we worked towards a resolution.
  • Time: July 23, 2020, 7:45 p.m.
    Status: Monitoring
    Update: Our engineers were able to push out the fix for the customers who were experiencing issues with logging into Canary services. A small group of users may still experience intermittent errors while everything stabilizes. We'll update you here again once this is complete.
  • Time: July 23, 2020, 6:19 p.m.
    Status: Identified
    Update: Our team has identified the root cause preventing a subset of users from accessing the Canary mobile and web applications. We are actively working on deploying this fix, and will provide another update here once this is complete. Thanks for your continued patience while we work towards a full resolution.
  • Time: July 23, 2020, 6:04 p.m.
    Status: Investigating
    Update: Our team is continuing to work to identify the issue causing a subset of our users to have difficulties with accessing the Canary mobile and web applications. Canary devices remain online and recording, as long as they are in a mode set to do so. The recorded video should be made available once these difficulties are resolved. Unfortunately at this time some users may be unable to change their Canary devices mode. We appreciate your patience, and sincerely apologize for any inconvenience this has caused.
  • Time: July 23, 2020, 4:55 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

Updates:

  • Time: July 23, 2020, 8:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 23, 2020, 8:34 p.m.
    Status: Monitoring
    Update: Our team has confirmed that the fix has finished being deployed, and there should no longer be any issues with accessing Canary services. If you are continuing to experience issues, please contact our support team (help.canary.is). Thanks again for your patience and understanding as we worked towards a resolution.
  • Time: July 23, 2020, 7:45 p.m.
    Status: Monitoring
    Update: Our engineers were able to push out the fix for the customers who were experiencing issues with logging into Canary services. A small group of users may still experience intermittent errors while everything stabilizes. We'll update you here again once this is complete.
  • Time: July 23, 2020, 6:19 p.m.
    Status: Identified
    Update: Our team has identified the root cause preventing a subset of users from accessing the Canary mobile and web applications. We are actively working on deploying this fix, and will provide another update here once this is complete. Thanks for your continued patience while we work towards a full resolution.
  • Time: July 23, 2020, 6:04 p.m.
    Status: Investigating
    Update: Our team is continuing to work to identify the issue causing a subset of our users to have difficulties with accessing the Canary mobile and web applications. Canary devices remain online and recording, as long as they are in a mode set to do so. The recorded video should be made available once these difficulties are resolved. Unfortunately at this time some users may be unable to change their Canary devices mode. We appreciate your patience, and sincerely apologize for any inconvenience this has caused.
  • Time: July 23, 2020, 4:55 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

Updates:

  • Time: May 20, 2020, 12:11 a.m.
    Status: Resolved
    Update: Our team has been able to implement a fix for the subset of users that were impacted. Any videos which had a delay in processing should now be available within the Canary app. If you are continuing to experience any difficulties, please contact our support team at [email protected]. Thanks again for your patience while we worked to resolve this issue.
  • Time: May 19, 2020, 2:22 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are actively working on implementing a fix. All devices should now be creating and uploading new video that is available within the Canary app. Our team is continuing to work towards restoring any missing videos for users that were impacted.
  • Time: May 19, 2020, 2:22 p.m.
    Status: Identified
    Update: Our engineers have identified the issue and are actively working on implementing a fix. All devices should now be creating and uploading new video that is available within the Canary app. Our team is continuing to work towards restoring any missing videos for users that were impacted.
  • Time: May 19, 2020, 2:10 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports of delays in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post on our status page as we receive updates.
  • Time: May 19, 2020, 2:10 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports of delays in video playback and accessing Timeline events within the Canary App and Web App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post on our status page as we receive updates.

Updates:

  • Time: Dec. 24, 2019, 3:18 p.m.
    Status: Resolved
    Update: Our team has identified the root cause impacting a subset of user's Canary Flex connectivity, and has pushed an update which should resolve this for all impacted users. If you are continuing to experience any difficulties, please reach out to our support team at [email protected].
  • Time: Dec. 24, 2019, 3:18 p.m.
    Status: Resolved
    Update: Our team has identified the root cause impacting a subset of user's Canary Flex connectivity, and has pushed an update which should resolve this for all impacted users. If you are continuing to experience any difficulties, please reach out to our support team at [email protected].
  • Time: Dec. 24, 2019, 3:07 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users who are having difficulties with their Canary Flex connectivity. We will post updates here as we receive them. Thanks for your patience and understanding as we work towards a resolution.
  • Time: Dec. 24, 2019, 3:07 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users who are having difficulties with their Canary Flex connectivity. We will post updates here as we receive them. Thanks for your patience and understanding as we work towards a resolution.

Updates:

  • Time: Dec. 18, 2019, 1:46 p.m.
    Status: Resolved
    Update: Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any difficulties using the Canary App or service, please contact our support team by emailing [email protected]. Thanks again for your patience while we worked to a complete resolution.
  • Time: Dec. 17, 2019, 10:21 p.m.
    Status: Identified
    Update: Our team has identified the root cause impacting a subset of users who were experiencing difficulties accessing the Canary Timeline. We have implemented a fix which should resolve this for the majority of users impacted. We will continue to provide updates here as we work towards a full resolution.
  • Time: Dec. 17, 2019, 8:20 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports from a subset of users having difficulty accessing their video history via the Canary Timeline. We will continue to provide updates here as we receive them. Thanks for your patience and apologies for any inconvenience this may cause.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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