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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 9 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Jan. 28, 2022, 5:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 28, 2022, 4:06 p.m.
    Status: Monitoring
    Update: A fix has been found and implemented and the platform appears to be operating correctly. Responses may be slower than usual for the next 30 minutes. We're monitoring the situation.
  • Time: Jan. 28, 2022, 3:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 28, 2022, 3:25 p.m.
    Status: Investigating
    Update: Capacity's Natural Language Processing service (NLP) is experiencing issues. Any Capacity features that require automated chat features (Concierge, Livechat, etc) are affected. We're investigating and will update when we know more.

Updates:

  • Time: Dec. 20, 2021, 11:01 p.m.
    Status: Resolved
    Update: A security patch mitigating CVE-2021-44228 and CVE-2021-45046 was released yesterday and applied to our systems today. Capacity's Analytics features have been re-enabled. Thank you for your patience!
  • Time: Dec. 13, 2021, 5:14 p.m.
    Status: Investigating
    Update: With the advent of the recent Log4j2 vulnerability announced last Friday (https://nvd.nist.gov/vuln/detail/CVE-2021-44228), we've determined that the software powering our Analytics is potentially at risk. So we are taking action by temporarily disabling all customer access to Analytics until a security patch has been released for it and our systems have been updated. This will not affect analytical data as metrics will continue to be collected. We apologize for this inconvenience and will provide updates as the situation develops.

Updates:

  • Time: Nov. 29, 2021, 8:29 p.m.
    Status: Resolved
    Update: An upgrade to one of our internal databases that went smoothly in our pre-production environments caused a short outage of our chatbot service across all interfaces (Concierge, MS Teams, Slack, etc). The issue has been resolved and all services are back online as of 2:25pm CST.

Updates:

  • Time: Sept. 20, 2021, 9:05 p.m.
    Status: Resolved
    Update: Helpdesk and Knowledge Base were receiving intermittent errors for a period of ~10 minutes.

Updates:

  • Time: Sept. 1, 2021, 4:04 p.m.
    Status: Resolved
    Update: The Mailgun incident has resolved. Backlogged emails have been sent, and any further emails from the Capacity platform should send correctly.
  • Time: Sept. 1, 2021, 4:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 1, 2021, 3:07 p.m.
    Status: Investigating
    Update: Delivery of email from the Capacity platform may be delayed due to an ongoing incident with Mailgun, https://status.mailgun.com/.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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