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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 39 seconds ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: July 28, 2022, 5:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2022, 5:05 p.m.
    Status: Identified
    Update: Capacity's automations service is currently down. The team has identified the issue and is currently working to resolve.

Updates:

  • Time: July 11, 2022, 9:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2022, 5:36 p.m.
    Status: Monitoring
    Update: We have implemented a fix to resolve the degraded performance and are monitoring to ensure performance has been restored to consistently normal levels.
  • Time: July 11, 2022, 4:27 p.m.
    Status: Investigating
    Update: We are aware of performance issues and slowness when navigating the Copilot Console. We are currently investigating the issue and will update when we have more information.

Updates:

  • Time: June 27, 2022, 7 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 27, 2022, 5:34 p.m.
    Status: Monitoring
    Update: Analytics is operational again. We're keeping an eye on monitors and other metrics to ensure full recovery.
  • Time: June 27, 2022, 5:10 p.m.
    Status: Investigating
    Update: We're continuing to investigate the issue.
  • Time: June 27, 2022, 3:28 p.m.
    Status: Investigating
    Update: Analytics powered by Tableau are currently unavailable through the Capacity Console or customer sites. We're investigating and will keep you updated.

Updates:

  • Time: June 25, 2022, 6:25 a.m.
    Status: Resolved
    Update: We have identified and fixed the authentication issue. Thanks for your patience!
  • Time: June 25, 2022, 3:48 a.m.
    Status: Identified
    Update: Concierge and Dev Platform services have returned to full operational status. However at this time we have identified an issue with new authenticated sessions to the Copilot Console and are working on a fix. Any existing authenticated sessions to the Copilot Console will continue to function until they expire.
  • Time: June 25, 2022, 2:04 a.m.
    Status: Investigating
    Update: Our maintenance from 7-9pm CST was largely successful and most systems are fully functional. We are investigating some lingering issues affecting Dev Platform and Concierge for a subset of users.

Updates:

  • Time: June 8, 2022, 6:52 p.m.
    Status: Resolved
    Update: All Capacity Platform services have been restored and verified fully operational
  • Time: June 8, 2022, 6:21 p.m.
    Status: Identified
    Update: Services have started to recover. Anything related to our chat functionality (Livechat, Concierge, etc) are recovering but not yet operational.
  • Time: June 8, 2022, 6:01 p.m.
    Status: Identified
    Update: We've identified the cause of the outage and have addressed it. Most services will recover in the next couple of minutes. Our chat features will take significantly longer though, potentially over an hour. We're continuing to monitor.
  • Time: June 8, 2022, 5:24 p.m.
    Status: Investigating
    Update: We are aware of connectivity issues with the Capacity platform and are actively investigating the issue

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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