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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 3 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Aug. 12, 2024, 4:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 12, 2024, 3:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our vector search service.

Updates:

  • Time: July 27, 2024, 3:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 25, 2024, 10:46 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 25, 2024, 10:45 p.m.
    Status: Investigating
    Update: Our vector service is currently experiencing processing delays due to an increased volume of requests. This issue is affecting the processing of recently uploaded PDF/Docx files, Exchanges, and Capacity Articles. We understand the importance of timely processing for your workflow and are working diligently to resolve this issue as quickly as possible.

Updates:

  • Time: July 2, 2024, 4:15 p.m.
    Status: Resolved
    Update: The Capacity Helpdesk experienced delays processing emails and executing actions between 10:28 CDT and 10:48 CDT. All systems have recovered, and all emails have been processed.

Updates:

  • Time: June 20, 2024, 3:53 p.m.
    Status: Resolved
    Update: Capacity's helpdesk experienced an issue processing a small percentage of emails. A fix was deployed at 1:30pm CT, and the issue was resolved.

Updates:

  • Time: April 3, 2024, 12:16 p.m.
    Status: Resolved
    Update: We experienced an outage with Capacity's chat bot this morning from 6:00am CT to 7:00am CT. We have resolved the issue and will continue to monitor.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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