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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 6 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: March 28, 2024, 12:33 a.m.
    Status: Resolved
    Update: The issue has been resolved and all chat bots are functioning as expected.
  • Time: March 27, 2024, 11:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 27, 2024, 10:53 p.m.
    Status: Investigating
    Update: We are currently investigating an outage with our chat bots.

Updates:

  • Time: March 21, 2024, 5 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2024, 4:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 21, 2024, 4:23 p.m.
    Status: Investigating
    Update: The chat bot is currently experiencing intermittent issues with responses. We are currently investigating.

Updates:

  • Time: Feb. 28, 2024, 7:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 28, 2024, 3:51 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 28, 2024, 3:57 a.m.
    Status: Investigating
    Update: Our Document Miner service is currently experiencing degraded performance, resulting in increased processing times. Our engineering team is actively investigating the issue to identify and resolve the root cause.

Updates:

  • Time: Jan. 18, 2024, 2:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 17, 2024, 5:42 p.m.
    Status: Identified
    Update: Capacity is experiencing a partial outage with Helpdesk Analytics, and we are working toward resolution as quickly as possible.

Updates:

  • Time: Nov. 9, 2023, 10:30 p.m.
    Status: Resolved
    Update: The OpenAI incident is resolved, we're all systems go!
  • Time: Nov. 8, 2023, 9 p.m.
    Status: Monitoring
    Update: We are currently experiencing some issues impacting our AI features including “GSE GPT”, Helpdesk AI Tools, and the AI Inquiry Generator as a result of a major outage that has impacted Open AI (https://status.openai.com/incidents/21vl32gvx3hb). A fix has been applied and we are presently monitoring the results. Your patience and understanding are appreciated as we work towards full functionality.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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