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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 33 seconds ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Nov. 6, 2023, 5:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2023, 4:12 a.m.
    Status: Investigating
    Update: Capacity is currently experiencing degraded performance with the chat bot.

Updates:

  • Time: Nov. 3, 2023, 7:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 3, 2023, 6:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results.
  • Time: Nov. 3, 2023, 6:30 p.m.
    Status: Investigating
    Update: Capacity Console and Chat Bots are experiencing an outage, and we are currently investigating.

Updates:

  • Time: Oct. 4, 2023, 2:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2023, 11:56 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 3, 2023, 11:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2023, 11:45 p.m.
    Status: Investigating
    Update: The Capacity Team is investigating an incident with Helpdesk. Users are unable to create or update tickets at this time.

Updates:

  • Time: June 28, 2023, 8:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2023, 8:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We are monitoring the platform.
  • Time: June 28, 2023, 8:22 p.m.
    Status: Investigating
    Update: Capacity's helpdesk is currently having performance issues. We are investigating the issue.

Updates:

  • Time: June 7, 2023, 6:56 p.m.
    Status: Resolved
    Update: We are confident this issue has been resolved.
  • Time: June 7, 2023, 6:43 p.m.
    Status: Monitoring
    Update: We have deployed a fix. API calls are executing as expected.
  • Time: June 7, 2023, 6:42 p.m.
    Status: Identified
    Update: The issue has been identified, and a fix is being implemented.
  • Time: June 7, 2023, 6:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Capacity's Dev Platform. API calls in your guided conversations or workflows will not execute at the moment.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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