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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 4 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Feb. 28, 2023, 5:26 p.m.
    Status: Resolved
    Update: Mailgun has confirmed outstanding issues have been resolved.
  • Time: Feb. 21, 2023, 10:48 p.m.
    Status: Identified
    Update: Mailgun is experiencing intermittent connection issues to their API and SMTP endpoints located in the US, which may result in email delivery delays through the Capacity Helpdesk. Capacity team will continue to monitor: https://status.mailgun.com/

Updates:

  • Time: Feb. 21, 2023, 7:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2023, 7:10 p.m.
    Status: Identified
    Update: Mailgun has identified the issue and is implementing a fix. Capacity team will continue to monitor: https://status.mailgun.com/
  • Time: Feb. 21, 2023, 6:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 21, 2023, 6:28 p.m.
    Status: Investigating
    Update: Mailgun is experiencing intermittent connection issues to their API and SMTP endpoints located in the US, which may result in email delivery delays through the Capacity Helpdesk. Capacity team will continue to monitor: https://status.mailgun.com/

Updates:

  • Time: Jan. 13, 2023, 4:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 13, 2023, 12:47 a.m.
    Status: Monitoring
    Update: A fix has been implemented to prevent duplicate tickets and to clear any duplicate tickets from the queue. We will monitor it through the evening.
  • Time: Jan. 12, 2023, 10:01 p.m.
    Status: Identified
    Update: Ticket delays are resolved. We are continuing our work to prevent duplicate tickets.
  • Time: Jan. 12, 2023, 8:08 p.m.
    Status: Identified
    Update: We have identified the root cause, and we are working on a fix. This has resulted in ticket delays as well, and we are working to resolve both issues in parallel.
  • Time: Jan. 12, 2023, 6:08 p.m.
    Status: Investigating
    Update: We have identified that duplicate tickets are being generated and are working on a solution.

Updates:

  • Time: Dec. 10, 2022, 11:14 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 9, 2022, 11:10 p.m.
    Status: Identified
    Update: We’re experiencing a service interruption therefore analytics may not be up-to-date. We are working to resolve this issue.

Updates:

  • Time: Dec. 9, 2022, 9:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 9, 2022, 9:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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