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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 4 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Nov. 29, 2022, 10:20 p.m.
    Status: Resolved
    Update: Capacity's Helpdesk had a service interruption that lasted approximately 1 hour. Helpdesk is fully operational again, and tickets have been restored from the service interruption.

Updates:

  • Time: Nov. 6, 2022, 2:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 5, 2022, 1:31 p.m.
    Status: Monitoring
    Update: Concierge performance has returned to normal performance levels. Our team is continuing to monitor for stability in the mean time.
  • Time: Nov. 5, 2022, 1:01 p.m.
    Status: Investigating
    Update: We are investigating performance issues affecting response time via the Concierge.

Updates:

  • Time: Nov. 4, 2022, 1:52 a.m.
    Status: Resolved
    Update: We have identified and resolved the issue. We will continue to monitor this evening.
  • Time: Nov. 4, 2022, 1:20 a.m.
    Status: Investigating
    Update: The capacity platform is currently experiencing an outage, and we are currently investigating.

Updates:

  • Time: Oct. 13, 2022, 7:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2022, 4:59 p.m.
    Status: Identified
    Update: Workflows service has been restored.
  • Time: Oct. 13, 2022, 5:36 a.m.
    Status: Identified
    Update: We've identified additional underlying issues and are placing Analytics and Workflows under immediate maintenance to resolve the issue. These services will be unavailable during this time.
  • Time: Oct. 13, 2022, 1:38 a.m.
    Status: Monitoring
    Update: The Capacity Platform is operational, and we are currently monitoring. We have all teams on deck and are working with our external partners to avoid further downtime.
  • Time: Oct. 13, 2022, 12:16 a.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Oct. 12, 2022, 5 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 12, 2022, 4:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 12, 2022, 2:17 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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