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Is there an Capacity outage?

Capacity status: Systems Active

Last checked: 3 minutes ago

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Capacity outages and incidents

Outage and incident data over the last 30 days for Capacity.

There have been 0 outages or incidents for Capacity in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capacity

Outlogger tracks the status of these components for Xero:

Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active
Component Status
Analytics Active
Articles Active
CapacityDB Active
Concierge Active
Copilot Console Active
Dev Platform Active
Help Desk Active
Intelligent Document Processing Active
Knowledge Base Active
LiveChat Active
Workflows Active

Latest Capacity outages and incidents.

View the latest incidents for Capacity and check for official updates:

Updates:

  • Time: Oct. 12, 2022, 5:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 12, 2022, 5 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 12, 2022, 3:29 p.m.
    Status: Identified
    Update: We have stabilized the platform and most services are up and running again. Workflows and automations are still down while we continue to investigate mitigations.
  • Time: Oct. 12, 2022, 3:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 12, 2022, 2:23 p.m.
    Status: Identified
    Update: We are troubleshooting issues being caused by an unexpectedly large number of workflow executions. Unfortunately this is causing platform-wide stability problems. We have all hands on deck addressing the situation and are working on rapidly deploying fixes. We apologize for the inconvenience, and will provide regular updates.
  • Time: Oct. 12, 2022, 1:56 p.m.
    Status: Investigating
    Update: We are currently investigating the issue. All other features in the Capacity Platform are operational at this time.

Updates:

  • Time: Oct. 12, 2022, 1 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 12, 2022, 12:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 12, 2022, 12:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 12, 2022, 12:31 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 29, 2022, 2:24 p.m.
    Status: Resolved
    Update: Analytics services have been restored. Sorry for the disruption!
  • Time: Sept. 29, 2022, 2:19 p.m.
    Status: Investigating
    Update: We've identified the cause and are taking steps to remediate. We expect services to be fully restored by 9:25am CST.
  • Time: Sept. 29, 2022, 2:18 p.m.
    Status: Investigating
    Update: Capacity's Analytics services are currently down. We are investigating.

Updates:

  • Time: Aug. 4, 2022, 5:37 p.m.
    Status: Resolved
    Update: Problem resolved! Thanks for your patience!
  • Time: Aug. 4, 2022, 5:29 p.m.
    Status: Monitoring
    Update: We have identified the probable source of the performance issue and have addressed it. We're keeping an eye on metrics to confirm.
  • Time: Aug. 4, 2022, 5:19 p.m.
    Status: Investigating
    Update: We are currently looking into slow response times from our chat bot. Responses are still working, but significantly slower. At this time we don't believe any other parts of the platform are affected, but will update as we learn more.

Updates:

  • Time: July 28, 2022, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2022, 6:22 p.m.
    Status: Monitoring
    Update: We have identified a potential root cause and have addressed it. We're monitoring the situation to make sure Helpdesk is working properly again.
  • Time: July 28, 2022, 6:15 p.m.
    Status: Investigating
    Update: We're aware that some emails to Capacity are not properly creating Helpdesk tickets. We're investigating and will keep you updated.

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Frequently Asked Questions - Capacity

Is there a Capacity outage?
The current status of Capacity is: Systems Active
Where can I find the official status page of Capacity?
The official status page for Capacity is here
How can I get notified if Capacity is down or experiencing an outage?
To get notified of any status changes to Capacity, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capacity every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capacity do?
Capacity is a support automation platform that uses AI to connect your tech stack, automate support tasks, and solve business challenges.

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