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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 51 seconds ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: Aug. 20, 2020, 3 a.m.
    Status: Resolved
    Update: This issues appears to be resolved and am monitoring for any residual asset errors -- ping us at [email protected] if you're seeing errors on app.trychameleon.com and you have refreshed the browser window.
  • Time: Aug. 20, 2020, 2:06 a.m.
    Status: Investigating
    Update: We're seeing loading errors and blank pages on the Dashboard (app.trychameleon.com) for some pages for some users -- we're investigating why they are not loading

Updates:

  • Time: Aug. 20, 2020, 3 a.m.
    Status: Resolved
    Update: This issues appears to be resolved and am monitoring for any residual asset errors -- ping us at [email protected] if you're seeing errors on app.trychameleon.com and you have refreshed the browser window.
  • Time: Aug. 20, 2020, 2:06 a.m.
    Status: Investigating
    Update: We're seeing loading errors and blank pages on the Dashboard (app.trychameleon.com) for some pages for some users -- we're investigating why they are not loading

Updates:

  • Time: July 16, 2020, 4:53 a.m.
    Status: Resolved
    Update: This incident is resolved and no related issues are present at this time. We will gather any remaining information and publish a postmortem by end of day tomorrow.
  • Time: July 16, 2020, 4:53 a.m.
    Status: Resolved
    Update: This incident is resolved and no related issues are present at this time. We will gather any remaining information and publish a postmortem by end of day tomorrow.
  • Time: July 15, 2020, 7:12 p.m.
    Status: Monitoring
    Update: The Chameleon Engineering team has deployed an update that switches Chameleon's caching services to another provider during issues such as this (a failover from Compose's services). Customers should see a return to service of Chameleon's Editor and Experiences (Tours, Surveys, Launchers and Tooltips). We are monitoring this update to ensure it provides the same level of service as our primary provider.
  • Time: July 15, 2020, 7:12 p.m.
    Status: Monitoring
    Update: The Chameleon Engineering team has deployed an update that switches Chameleon's caching services to another provider during issues such as this (a failover from Compose's services). Customers should see a return to service of Chameleon's Editor and Experiences (Tours, Surveys, Launchers and Tooltips). We are monitoring this update to ensure it provides the same level of service as our primary provider.
  • Time: July 15, 2020, 6:03 p.m.
    Status: Identified
    Update: Our team has confirmed that the cause of this incident is an outage originating from our service provider Compose (https://status.compose.com/incidents/5qgqnq95wvc8). We have implemented a failover to another service provider, and we are actively testing the services relying on this failover to ensure resiliency.
  • Time: July 15, 2020, 6:03 p.m.
    Status: Identified
    Update: Our team has confirmed that the cause of this incident is an outage originating from our service provider Compose (https://status.compose.com/incidents/5qgqnq95wvc8). We have implemented a failover to another service provider, and we are actively testing the services relying on this failover to ensure resiliency.
  • Time: July 15, 2020, 4:05 p.m.
    Status: Investigating
    Update: Editor and end-user Experience requests to Chameleon servers are being rejected due to an issue with Chameleon's caching layer. The issue may be due to an outage of a Chameleon service provider Compose. Track Compose's ongoing outage here: https://status.compose.com/incidents/5qgqnq95wvc8 Chameleon's engineering team is actively investigating the issue, and working on sourcing another service provider. We will make updates here regarding the continued investigation and a resolution.
  • Time: July 15, 2020, 4:05 p.m.
    Status: Investigating
    Update: Editor and end-user Experience requests to Chameleon servers are being rejected due to an issue with Chameleon's caching layer. The issue may be due to an outage of a Chameleon service provider Compose. Track Compose's ongoing outage here: https://status.compose.com/incidents/5qgqnq95wvc8 Chameleon's engineering team is actively investigating the issue, and working on sourcing another service provider. We will make updates here regarding the continued investigation and a resolution.

Updates:

  • Time: June 10, 2020, 7:58 p.m.
    Status: Resolved
    Update: Two automated error reports alerted us to issues with Google Drive authentication and to exporting large amounts of data to Drive. Both issues caused our "Data Export completed" emails to not be delivered (though internally the export was completed successfully). We have resent emails with a subject line of "Your Chameleon Experience data" to customers experiencing this issue so keep an eye out for this message. The authentication issue will require an OAuth "re-prompt" when next exporting data but no other impact was caused with this issue. The "data too large issue" will now send an email with the CSV download link instead of the link to Drive -- this issue can happen when there are too many columns or rows in the CSV that we attempted to import to Drive. As always, please reach out to us at https://app.trychameleon.com/help if you have any questions about this or any other issues -- BN @ Chameleon

Updates:

  • Time: June 10, 2020, 7:58 p.m.
    Status: Resolved
    Update: Two automated error reports alerted us to issues with Google Drive authentication and to exporting large amounts of data to Drive. Both issues caused our "Data Export completed" emails to not be delivered (though internally the export was completed successfully). We have resent emails with a subject line of "Your Chameleon Experience data" to customers experiencing this issue so keep an eye out for this message. The authentication issue will require an OAuth "re-prompt" when next exporting data but no other impact was caused with this issue. The "data too large issue" will now send an email with the CSV download link instead of the link to Drive -- this issue can happen when there are too many columns or rows in the CSV that we attempted to import to Drive. As always, please reach out to us at https://app.trychameleon.com/help if you have any questions about this or any other issues -- BN @ Chameleon

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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