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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 56 seconds ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: Oct. 12, 2020, 7:28 p.m.
    Status: Resolved
    Update: The latest Chameleon update has been deployed successfully, and this has resolved the errors that some Chameleon customers were seeing while creating a new Tour. We're monitoring the deployment and our team will be reviewing our deployment process to pinpoint the fault of this failed deployment. Thank you for your patience as we worked to resolve this issue.
  • Time: Oct. 12, 2020, 7:24 p.m.
    Status: Identified
    Update: This issue was caused due to an incomplete code deployment. Our engineers are investigating why the code did not deploy and working on an update to deploy the correct code to our customers. This issue only affects the Chameleon Builder.
  • Time: Oct. 12, 2020, 11:33 a.m.
    Status: Investigating
    Update: We are currently investigating reports of the Chameleon Builder crashing when trying to create a new Tour. If you happen to experience this issue upon the creation of any other Experiences, such as Launchers, Surveys, or Tooltips, please let us know by sending an email to [email protected]. Note: We strongly suggest that you avoid creating a new Tour until this issue is resolved, as it might block you from using the Chameleon Builder afterward.

Updates:

  • Time: Oct. 7, 2020, 4:24 a.m.
    Status: Resolved
    Update: The root cause of this incident was a database failover into a node that was performing a background index build -- the index on the previous master had completed in 'off hours' with not noticeable impact to query performance however when the index build had to keep up with peak load it could not quite cover the load. The result was a throttling effect on each connection causing requests that typically take 35ms to take around 5s-12s with some more intensive requests taking longer. After identifying the issue our engineers were able to shed load into a properly throttled background queue to drop the overall load. End-users may have seen console errors relating to failed network requests or simply a slowdown in network activity to Chameleon.
  • Time: Oct. 6, 2020, 9:21 p.m.
    Status: Monitoring
    Update: This incident has been resolved as of approximately 12 minutes ago -- we will post a more detailed final update when we have finished actively monitoring the issue
  • Time: Oct. 6, 2020, 8:28 p.m.
    Status: Investigating
    Update: We're currently investigating an issue that causes Chameleon Server requests to fail due to a database slowdown. This can affect the creation to Chameleon Experiences, including Surveys and Tours, and possibly Tours not appearing to end-users. Customers who are having difficulty accessing the Builder should contact Chameleon at [email protected], or submit a ticket through their Chameleon Dashboard.

Updates:

  • Time: Oct. 7, 2020, 4:24 a.m.
    Status: Resolved
    Update: The root cause of this incident was a database failover into a node that was performing a background index build -- the index on the previous master had completed in 'off hours' with not noticeable impact to query performance however when the index build had to keep up with peak load it could not quite cover the load. The result was a throttling effect on each connection causing requests that typically take 35ms to take around 5s-12s with some more intensive requests taking longer. After identifying the issue our engineers were able to shed load into a properly throttled background queue to drop the overall load. End-users may have seen console errors relating to failed network requests or simply a slowdown in network activity to Chameleon.
  • Time: Oct. 6, 2020, 9:21 p.m.
    Status: Monitoring
    Update: This incident has been resolved as of approximately 12 minutes ago -- we will post a more detailed final update when we have finished actively monitoring the issue
  • Time: Oct. 6, 2020, 8:28 p.m.
    Status: Investigating
    Update: We're currently investigating an issue that causes Chameleon Server requests to fail due to a database slowdown. This can affect the creation to Chameleon Experiences, including Surveys and Tours, and possibly Tours not appearing to end-users. Customers who are having difficulty accessing the Builder should contact Chameleon at [email protected], or submit a ticket through their Chameleon Dashboard.

Updates:

  • Time: Aug. 24, 2020, 10:26 p.m.
    Status: Resolved
    Update: The performance of the pages referenced here has been restored
  • Time: Aug. 24, 2020, 9:29 p.m.
    Status: Identified
    Update: We're seeing slower than normal data loading times which is leading to https://app.trychamleon.com/tours and https://app.trychamleon.com/surveys displaying an empty state. We have identified the issue and are working on a fix --BN

Updates:

  • Time: Aug. 24, 2020, 10:26 p.m.
    Status: Resolved
    Update: The performance of the pages referenced here has been restored
  • Time: Aug. 24, 2020, 9:29 p.m.
    Status: Identified
    Update: We're seeing slower than normal data loading times which is leading to https://app.trychamleon.com/tours and https://app.trychamleon.com/surveys displaying an empty state. We have identified the issue and are working on a fix --BN

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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