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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 3 minutes ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: Feb. 7, 2024, 6:39 p.m.
    Status: Resolved
    Update: We're going to close this incident as Chameleon has now been operating at full capacity for the last 12 hours. If you have any questions about this or anything else Chameleon-related please reach out to Chameleon support.
  • Time: Feb. 7, 2024, 1:28 a.m.
    Status: Monitoring
    Update: We have increased the network capacity of our Redis cluster and we're in contact with the Heroku Redis team about the latency issues we're still intermittently experiencing. At this time, we're going to consider this incident closed but will continue to monitor until more time has passed without latency issues
  • Time: Feb. 6, 2024, 6:21 p.m.
    Status: Investigating
    Update: This is a repeat of the previous incident (https://status.chameleon.io/incidents/x12r73srmcg2). Please check back for updates as we will update when we have more information on when all of Chameleon's services are back up and running. Customers may experience issues opening Chameleon's Builder in their applications, exporting reports, or loading certain Chameleon Dashboard pages.

Updates:

  • Time: Feb. 6, 2024, 5:32 p.m.
    Status: Resolved
    Update: This incident has been resolved. The analytics data received for the time between Feb 6th, 15:31 UTC and Feb 6th, 16:28 UTC were not processed in real time. Our team in the process of re-running any data received during this time frame including experience analytics. Additionally many background jobs during this will also be re-run including data exports. If you do not receive your data export by the end of the day today please re-export the data or reach out to support
  • Time: Feb. 6, 2024, 4:07 p.m.
    Status: Monitoring
    Update: Our main redis instance had a failover to its secondary and is catching back up with traffic. This redis instance handles background processing and will take some time to catch back up with realtime. Customers may experience issues opening Chameleon's Builder in their applications, exporting reports, or loading certain Chameleon Dashboard pages.
  • Time: Feb. 6, 2024, 3:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 6, 2024, 5:32 p.m.
    Status: Resolved
    Update: This incident has been resolved. The analytics data received for the time between Feb 6th, 15:31 UTC and Feb 6th, 16:28 UTC were not processed in real time. Our team in the process of re-running any data received during this time frame including experience analytics. Additionally many background jobs during this will also be re-run including data exports. If you do not receive your data export by the end of the day today please re-export the data or reach out to support
  • Time: Feb. 6, 2024, 4:07 p.m.
    Status: Monitoring
    Update: Our main redis instance had a failover to its secondary and is catching back up with traffic. This redis instance handles background processing and will take some time to catch back up with realtime. Customers may experience issues opening Chameleon's Builder in their applications, exporting reports, or loading certain Chameleon Dashboard pages.
  • Time: Feb. 6, 2024, 3:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 11, 2024, 4:34 p.m.
    Status: Resolved
    Update: This issue caused in users who clicked the "Dashboard" button from the Chameleon website (https://www.chameleon.io) to be redirected to https://app.trychameleon.com (which then redirected to the Login page at https://www.chameleon.io/login) instead of directly to the Dashboard at https://app.chameleon.io and caused it to appear as through you were logged out. The incident lasted a ~6 hours and was fixed as of Jan 11 08:30 pacific time.

Updates:

  • Time: Jan. 11, 2024, 4:34 p.m.
    Status: Resolved
    Update: This issue caused in users who clicked the "Dashboard" button from the Chameleon website (https://www.chameleon.io) to be redirected to https://app.trychameleon.com (which then redirected to the Login page at https://www.chameleon.io/login) instead of directly to the Dashboard at https://app.chameleon.io and caused it to appear as through you were logged out. The incident lasted a ~6 hours and was fixed as of Jan 11 08:30 pacific time.

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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