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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 7 minutes ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: July 15, 2024, 7:40 p.m.
    Status: Resolved
    Update: Chameleon's iFrame-support Beta has now completed its testing and release onto Chameleon's production version. This version now provides support for Chameleon Tours, Surveys, Tooltips, HelpBar experiences. If you have any questions about Chameleon's iframe support, please reach out to our Support team.
  • Time: Feb. 13, 2024, 3:38 p.m.
    Status: Monitoring
    Update: There is now a beta version of Chameleon iFrame support available. This beta allows for Chameleon Tours and experiences to appear across iframes with different domains (both subdomains and primary domains). Please message Chameleon Support to request to be included in this beta.
  • Time: Oct. 18, 2023, 5:36 p.m.
    Status: Identified
    Update: Impact: If your use of Chameleon depends on selecting page elements that reside within iframes, those specific Chameleon Experiences may not not be running correctly. Working: Main page is app.acme.com and the iframe is app.acme.com Not working: Main page is app.acme.com and the iframe is content.acme.com Further context is that prior to Chrome 115, iframes on the same origin (e.g. app.acme.com and content.acme.com) allowed their content is be accessible to the parent page. Chameleon uses this same-origin access pattern to find and attach Chameleon Experiences to the element found within an iframe. However, starting in Chrome 115, Google removed support for modifying a property called `document.domain` which permits this behavior. Now, because Google has disabled this feature, Chameleon cannot currently directly access content of iframes with subdomains that differ from the parent page. The Chameleon team is working quickly to restore full support for same-origin iframes. We plan to ship an early version of this to impacted customers in the coming days. If you are using iframes in the way described above, please reach out to your account manager or [email protected] let us know. Also indicate if you want to be added to the iframe feature preview when it's ready. Workaround: In the meantime, the workaround is to match the domain of the content inside an iframe with the content outside of the iframe (referenced as "Working:" above). Some teams we're in contact with have had success in simply proxying their iframed content through the same domain as their main page (let us know if you want more information on how to do this).

Updates:

  • Time: Aug. 30, 2023, 1:15 p.m.
    Status: Resolved
    Update: Your live Experiences should now be correctly displayed with the Live label and should be running normally. As such we're marking this incident as resolved. The key impact, in addition to a currently live Experience displaying with the [Inactive] label, is that any Tours / Microsurveys that would have started for the first time during this time period ending 5:45am PDT were kept from starting out of an abundance of caution by our backend -- thanks for being patient while we worked on and deployed this fix.
  • Time: Aug. 30, 2023, 12:31 p.m.
    Status: Identified
    Update: We've identified an issue that is causing the display of Experiences as [Inactive] in the dashboard and are testing a fix at the moment. Will update when the fix is live.
  • Time: Aug. 30, 2023, 11:53 a.m.
    Status: Investigating
    Update: We're investigating reports of published Chameleon experiences showing as unpublished/Inactive in the Chameleon dashboard. Will update when we have more information

Updates:

  • Time: Aug. 30, 2023, 1:15 p.m.
    Status: Resolved
    Update: Your live Experiences should now be correctly displayed with the Live label and should be running normally. As such we're marking this incident as resolved. The key impact, in addition to a currently live Experience displaying with the [Inactive] label, is that any Tours / Microsurveys that would have started for the first time during this time period ending 5:45am PDT were kept from starting out of an abundance of caution by our backend -- thanks for being patient while we worked on and deployed this fix.
  • Time: Aug. 30, 2023, 12:31 p.m.
    Status: Identified
    Update: We've identified an issue that is causing the display of Experiences as [Inactive] in the dashboard and are testing a fix at the moment. Will update when the fix is live.
  • Time: Aug. 30, 2023, 11:53 a.m.
    Status: Investigating
    Update: We're investigating reports of published Chameleon experiences showing as unpublished/Inactive in the Chameleon dashboard. Will update when we have more information

Updates:

  • Time: July 6, 2023, 2:21 p.m.
    Status: Resolved
    Update: For approximately 2.5 hours from 4:30am PDT to 7am PDT our App and API saw longer response times than normal. Operations that includes writes (vs read only) were impacted most.
  • Time: July 6, 2023, 2:21 p.m.
    Status: Resolved
    Update: For approximately 2.5 hours from 4:30am PDT to 7am PDT our App and API saw longer response times than normal. Operations that includes writes (vs read only) were impacted most.

Updates:

  • Time: June 15, 2023, 5:51 p.m.
    Status: Resolved
    Update: This incident is now resolved. Our key metrics are back to normal and all queued jobs have been processed.
  • Time: June 15, 2023, 5:51 p.m.
    Status: Resolved
    Update: This incident is now resolved. Our key metrics are back to normal and all queued jobs have been processed.
  • Time: June 15, 2023, 5:28 p.m.
    Status: Monitoring
    Update: We're seeing timeouts on approximately 4% of requests coming into Chameleon with the url prefix of https://fast.chameleon.io/observe/ and are still working to get back to fully operational
  • Time: June 15, 2023, 5:28 p.m.
    Status: Monitoring
    Update: We're seeing timeouts on approximately 4% of requests coming into Chameleon with the url prefix of https://fast.chameleon.io/observe/ and are still working to get back to fully operational
  • Time: June 15, 2023, 3:54 p.m.
    Status: Identified
    Update: We've identified a problem in how Heroku handles DNS resolution from Private spaces and are in contact with the support team. A large percentage of our servers are connecting to our database properly but the rest are failing to resolve the cluster address down to the addresses of the cluster instances. We're working on a possible workaround at the moment
  • Time: June 15, 2023, 2:40 p.m.
    Status: Investigating
    Update: We're seeing elevated error rates and retries related to processing Events and updates to Company properties. We're investigating the source of the problem and will report back here with more information.
  • Time: June 15, 2023, 2:40 p.m.
    Status: Investigating
    Update: We're seeing elevated error rates and retries related to processing Events and updates to Company properties. We're investigating the source of the problem and will report back here with more information.

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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