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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 8 minutes ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: June 15, 2023, 3:05 a.m.
    Status: Resolved
    Update: We're marking this as resolved because the HelpBar search and DNS lookup are working as expected but we will plan to remove the temporary fix when Heroku gets to the bottom of the networking issue.
  • Time: June 14, 2023, 9:30 p.m.
    Status: Monitoring
    Update: We've identified the issue as isolated to resolving ip DNS via IPv6. Our engineers have deployed a temporary fix while Heroku works on the resolution of this incident. As of now they have not posted on their status page (https://status.heroku.com/).
  • Time: June 14, 2023, 7:44 p.m.
    Status: Identified
    Update: HelpBar search results are seeing elevated error rates as some of the calls into our search service are not correctly resolving the DNS on the remote host. We're working with the Heroku team to identify the cause of this issue and will report back when we know more. In the meantime, we're keeping track of the hosts that are not correctly resolving the DNS and rotating them out of the Heroku cluster.

Updates:

  • Time: June 15, 2023, 3:05 a.m.
    Status: Resolved
    Update: We're marking this as resolved because the HelpBar search and DNS lookup are working as expected but we will plan to remove the temporary fix when Heroku gets to the bottom of the networking issue.
  • Time: June 14, 2023, 9:30 p.m.
    Status: Monitoring
    Update: We've identified the issue as isolated to resolving ip DNS via IPv6. Our engineers have deployed a temporary fix while Heroku works on the resolution of this incident. As of now they have not posted on their status page (https://status.heroku.com/).
  • Time: June 14, 2023, 7:44 p.m.
    Status: Identified
    Update: HelpBar search results are seeing elevated error rates as some of the calls into our search service are not correctly resolving the DNS on the remote host. We're working with the Heroku team to identify the cause of this issue and will report back when we know more. In the meantime, we're keeping track of the hosts that are not correctly resolving the DNS and rotating them out of the Heroku cluster.

Updates:

  • Time: May 3, 2023, 10:53 p.m.
    Status: Resolved
    Update: We've resolved the second half of yesterday's incident which involved an single member of our application server cluster being reported as connectable and available to handle requests but internally the connections were being dropped by the heroku routing layer. This resulted in the a client-facing 503 error in approximately 4% of requests when contacting urls with the prefix https://fast.chameleon.io/observe/*.

Updates:

  • Time: May 2, 2023, 4:53 p.m.
    Status: Resolved
    Update: While we're confident this incident is over for the immediate future, and while everything is catching back up (for a few types of data updates, mainly to companies) as everything returns to normal, we will be monitoring a few things more closely over the next few days.
  • Time: May 2, 2023, 1:45 p.m.
    Status: Monitoring
    Update: This incident is now on it's way to resolution; from our testing and metrics the Chameleon dashboard (app.chameleon.io) is now loading and Experiences are being displayed (e.g. Launchers, Tours). We will provide a final update here when all of our metrics/signals have returned to normal.
  • Time: May 2, 2023, 1:33 p.m.
    Status: Identified
    Update: As an update to the ongoing issue we're experiencing, our database provider's team (MongoDB Atlas) has identified the underlying issue is actively working on the resolution. Chameleon, for the most part, will continue to be unavailable until this is resolved. The primary impact is that new Chameleon Experiences will not be displayed to your users and the Chameleon dashboard (app.chameleon.io) is not loading.
  • Time: May 2, 2023, 1:03 p.m.
    Status: Identified
    Update: app.chameleon.io continues to timeout when loading -- the underlying cause appears to be a recent maintenance event at our MongoDB instance which has left it only partially available and are working with their team toward resolution
  • Time: May 2, 2023, 12:44 p.m.
    Status: Investigating
    Update: We're investigating a slowdown in serving API requests to Chameleon

Updates:

  • Time: April 27, 2023, 7:13 p.m.
    Status: Resolved
    Update: An unexpected increase in traffic to Chameleon's database servers caused a brief slowdown with some requests taking up to 30 seconds, and some requests timing-out. This caused issues when trying to access the Chameleon Builder inside customer apps or use interfaces inside the Chameleon customer dashboard. The issue resolved itself at approximately 9:30am PST, when Chameleon's database servers automatically detected the issue and adjusted server resources accordingly.

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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