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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 12 minutes ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: June 1, 2022, 8:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2022, 8:10 p.m.
    Status: Monitoring
    Update: We're seeing an error that prevents the Builder from opening, have deployed and fix and are monitoring the update

Updates:

  • Time: May 17, 2022, 9:50 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please note that shortlinks **do not require any changes** to continue working as they previously did.
  • Time: May 17, 2022, 9:50 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please note that shortlinks **do not require any changes** to continue working as they previously did.
  • Time: May 17, 2022, 7:29 p.m.
    Status: Monitoring
    Update: We're testing this fix on staging and with a limited subset of accounts -- will report back when it's live for everyone
  • Time: May 17, 2022, 7:29 p.m.
    Status: Monitoring
    Update: We're testing this fix on staging and with a limited subset of accounts -- will report back when it's live for everyone
  • Time: May 17, 2022, 5:19 p.m.
    Status: Identified
    Update: We're investigating / identified an issue that caused Manually delivered Tours not to display. Typically they show immediately on page load after the short link is clicked. Quick reminder that Manually delivered tours are ones where your "Copy the short link" and paste that short link in an email or help center content.
  • Time: May 17, 2022, 5:19 p.m.
    Status: Identified
    Update: We're investigating / identified an issue that caused Manually delivered Tours not to display. Typically they show immediately on page load after the short link is clicked. Quick reminder that Manually delivered tours are ones where your "Copy the short link" and paste that short link in an email or help center content.

Updates:

  • Time: May 14, 2022, 3:47 a.m.
    Status: Resolved
    Update: With the update to the Chrome extension to version 3.1.9 you should now be able to open the Chameleon Builder from the extension directly in your app again.
  • Time: May 13, 2022, 9:49 p.m.
    Status: Monitoring
    Update: We will continue to leave this open until we're confident you can open the Builder in all of the ways we expect you to
  • Time: May 13, 2022, 9:46 p.m.
    Status: Identified
    Update: The most recent update here is that you can now open the Builder from the Chameleon dashboard https://app.chameleon.io/ and Clicking "Create Tour" in the upper right. As the newly submitted Chrome extension is approved and is auto-updated you will also be able to open the Builder from the Chrome extension. Thanks for bearing with us today
  • Time: May 13, 2022, 4:34 p.m.
    Status: Identified
    Update: As an update to this incident, some people have reported their CSV export links were not working, the fix is to login and click the link from your inbox again.
  • Time: May 13, 2022, 2:37 p.m.
    Status: Identified
    Update: We're able to reproduce an issue that prevents some users from opening the Builder directly from the Chameleon dashboard on (app.chameleon.io) -- in the meantime please navigate to your web application and open the Builder from the chrome extension.

Updates:

  • Time: May 14, 2022, 3:47 a.m.
    Status: Resolved
    Update: With the update to the Chrome extension to version 3.1.9 you should now be able to open the Chameleon Builder from the extension directly in your app again.
  • Time: May 13, 2022, 9:49 p.m.
    Status: Monitoring
    Update: We will continue to leave this open until we're confident you can open the Builder in all of the ways we expect you to
  • Time: May 13, 2022, 9:46 p.m.
    Status: Identified
    Update: The most recent update here is that you can now open the Builder from the Chameleon dashboard https://app.chameleon.io/ and Clicking "Create Tour" in the upper right. As the newly submitted Chrome extension is approved and is auto-updated you will also be able to open the Builder from the Chrome extension. Thanks for bearing with us today
  • Time: May 13, 2022, 4:34 p.m.
    Status: Identified
    Update: As an update to this incident, some people have reported their CSV export links were not working, the fix is to login and click the link from your inbox again.
  • Time: May 13, 2022, 2:37 p.m.
    Status: Identified
    Update: We're able to reproduce an issue that prevents some users from opening the Builder directly from the Chameleon dashboard on (app.chameleon.io) -- in the meantime please navigate to your web application and open the Builder from the chrome extension.

Updates:

  • Time: May 13, 2022, 4:33 a.m.
    Status: Resolved
    Update: We've completed our switchover to chameleon.io! As a parting thought, to be directly logged into https://app.chameleon.io simply visit https://www.chameleon.io and click the link in the upper right for "Dashboard" (or "Sign in" if you were already logged out of Chameleon and generate a new Magic link). We have taken great lengths to be your partner over the years, here's to many more!
  • Time: May 13, 2022, 3:56 a.m.
    Status: Monitoring
    Update: The last phase of the switch to chameleon.io is nearly complete, we're monitoring the suite of changes against a subset and will release more broadly throughout the next hour.

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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