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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: a minute ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: Dec. 18, 2022, 5:09 a.m.
    Status: Resolved
    Update: As of 7PM pacific time Friday night transactional email services was restored and the pending deliveries were delivered albeit delayed.
  • Time: Dec. 16, 2022, 10:34 p.m.
    Status: Identified
    Update: The Postmark team continues to work on this => update here https://ea5d5bbc.sorryapp.com/ We have seen some transactional emails being delivered but not yet back to 100%.
  • Time: Dec. 16, 2022, 9:28 p.m.
    Status: Identified
    Update: Postmark confirmed it's upstream from them at the deliverability service -- emails will be sent as the upstream provider comes back from this incident.
  • Time: Dec. 16, 2022, 8:23 p.m.
    Status: Investigating
    Update: Transactional emails (Magic links, Data export completion, Invites, etc.) are not being delivered at the moment. We've identified an issue with out email provider and are in contact with them and are following along here => https://status.postmarkapp.com/ which also appears to be having issues. Support email and everything else Chameleon is not affected by this -- reach out to us via [email protected] with anything that needs our urgent attention.

Updates:

  • Time: June 22, 2022, 7:32 p.m.
    Status: Resolved
    Update: The monitoring tool has confirmed they have resolved the issue.
  • Time: June 22, 2022, 7:32 p.m.
    Status: Resolved
    Update: The monitoring tool has confirmed they have resolved the issue.
  • Time: June 22, 2022, 3:25 p.m.
    Status: Monitoring
    Update: We're continuing to monitor this but have no indication that browsers are rejecting our valid TLS certificates -- the issue appears to be in how our monitoring tool interprets the validity window. We will keep this open until they report back and we see the intermittent errors no longer showing up.
  • Time: June 22, 2022, 3:25 p.m.
    Status: Monitoring
    Update: We're continuing to monitor this but have no indication that browsers are rejecting our valid TLS certificates -- the issue appears to be in how our monitoring tool interprets the validity window. We will keep this open until they report back and we see the intermittent errors no longer showing up.
  • Time: June 21, 2022, 5:40 p.m.
    Status: Investigating
    Update: Our CDN provider is investigating an issue with occasionally serving a TLS certificate that is either expired or only valid starting a small distance in the future. Our TLS certificates are provided by Lets Encrypt.
  • Time: June 21, 2022, 5:40 p.m.
    Status: Investigating
    Update: Our CDN provider is investigating an issue with occasionally serving a TLS certificate that is either expired or only valid starting a small distance in the future. Our TLS certificates are provided by Lets Encrypt.

Updates:

  • Time: June 2, 2022, 7:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2022, 7:14 p.m.
    Status: Monitoring
    Update: We've deployed the update for the cause of this issue and are watching the error rates drop.
  • Time: June 2, 2022, 6:55 p.m.
    Status: Identified
    Update: We've reproduced an issue that causes an error to be logged to the console when an Automatic Tour / Microsurvey is displayed -- this currently only logs the error but does not impact the Tour being displayed nor the behavior of the Tour itself.

Updates:

  • Time: June 2, 2022, 7:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2022, 7:14 p.m.
    Status: Monitoring
    Update: We've deployed the update for the cause of this issue and are watching the error rates drop.
  • Time: June 2, 2022, 6:55 p.m.
    Status: Identified
    Update: We've reproduced an issue that causes an error to be logged to the console when an Automatic Tour / Microsurvey is displayed -- this currently only logs the error but does not impact the Tour being displayed nor the behavior of the Tour itself.

Updates:

  • Time: June 1, 2022, 8:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 1, 2022, 8:10 p.m.
    Status: Monitoring
    Update: We're seeing an error that prevents the Builder from opening, have deployed and fix and are monitoring the update

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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