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Is there an Check outage?

Check status: Systems Active

Last checked: 2 minutes ago

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Check outages and incidents

Outage and incident data over the last 30 days for Check.

There have been 0 outages or incidents for Check in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Check

Outlogger tracks the status of these components for Xero:

API Active
Console Active
Onboard Active
Payments Active
Component Status
API Active
Console Active
Onboard Active
Payments Active

Latest Check outages and incidents.

View the latest incidents for Check and check for official updates:

Updates:

  • Time: March 21, 2022, 7:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2022, 7:22 p.m.
    Status: Monitoring
    Update: A fix has been applied to the database connection pooler, we are monitoring that there are no errors.
  • Time: March 21, 2022, 7:14 p.m.
    Status: Investigating
    Update: We have continued to notice database issues as the situation has progressed. We are attempting another fix to our database connections.
  • Time: March 21, 2022, 6:42 p.m.
    Status: Monitoring
    Update: A fix has been applied and the payroll list endpoint should load as normal. Sandbox is still recovering.
  • Time: March 21, 2022, 6:40 p.m.
    Status: Investigating
    Update: The payroll list endpoint was temporarily returning a 500. We have since reverted the change and this should be resolved. We will continue to monitor.

Updates:

  • Time: Feb. 17, 2022, 5:14 p.m.
    Status: Resolved
    Update: Check-api was unavailable in production for ~10 minutes, and sandbox was down for about 20 minutes while resolving an AWS networking issue.

Updates:

  • Time: Feb. 17, 2022, 5:14 p.m.
    Status: Resolved
    Update: Check-api was unavailable in production for ~10 minutes, and sandbox was down for about 20 minutes while resolving an AWS networking issue.

Updates:

  • Time: Jan. 21, 2022, 4:50 p.m.
    Status: Resolved
    Update: This incident has been resolved and all affected payrolls are showing their correct statuses. Note: the original post about this incident contained a typo on the date: the payrolls that were affected had a payday if 2022-01-21. The root cause of this issue was a degradation in the webhook delivery subsystem from our payments processor.
  • Time: Jan. 21, 2022, 3:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some payrolls with a payday of 2021-01-21 remain in a `processing` status when they should have transitioned to a `paid` status. We have no reason to believe that any employees have not actually received their net pay - we believe this issue is isolated to the status of the payroll and is caused by a reporting delay with our banking partner. We are actively investigating this matter.

Updates:

  • Time: Jan. 21, 2022, 4:50 p.m.
    Status: Resolved
    Update: This incident has been resolved and all affected payrolls are showing their correct statuses. Note: the original post about this incident contained a typo on the date: the payrolls that were affected had a payday if 2022-01-21. The root cause of this issue was a degradation in the webhook delivery subsystem from our payments processor.
  • Time: Jan. 21, 2022, 3:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some payrolls with a payday of 2021-01-21 remain in a `processing` status when they should have transitioned to a `paid` status. We have no reason to believe that any employees have not actually received their net pay - we believe this issue is isolated to the status of the payroll and is caused by a reporting delay with our banking partner. We are actively investigating this matter.

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Frequently Asked Questions - Check

Is there a Check outage?
The current status of Check is: Systems Active
Where can I find the official status page of Check?
The official status page for Check is here
How can I get notified if Check is down or experiencing an outage?
To get notified of any status changes to Check, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Check every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Check do?
Check Technologies enables software platforms to create payroll businesses, boosting revenue and customer retention.

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