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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 3 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: June 8, 2021, 2:22 p.m.
    Status: Resolved
    Update: At 9PM EST on June 6, 2021, a new version of Evolve was deployed which introduced an intermittent connectivity issue with our core platform services. Issue was resolved at 7:36AM on June 7, 2021. Overnight users may have experienced intermittent difficulty connecting to Evolve or submitting certain forms. No Outreach or Reporting issues were found during this period. All call hours should proceed normally today. Please reach out to [email protected] if any connectivity issues reoccur.

Updates:

  • Time: June 8, 2021, 2:22 p.m.
    Status: Resolved
    Update: At 9PM EST on June 6, 2021, a new version of Evolve was deployed which introduced an intermittent connectivity issue with our core platform services. Issue was resolved at 7:36AM on June 7, 2021. Overnight users may have experienced intermittent difficulty connecting to Evolve or submitting certain forms. No Outreach or Reporting issues were found during this period. All call hours should proceed normally today. Please reach out to [email protected] if any connectivity issues reoccur.

Updates:

  • Time: April 21, 2021, 9:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 21, 2021, 9:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and outbound HL7 messages that were queued are caught up and processing normally now. We are continuing to monitor the results.
  • Time: April 21, 2021, 9:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 21, 2021, 8:53 p.m.
    Status: Investigating
    Update: We are currently investigating delayed outbound HL7 messages.

Updates:

  • Time: April 21, 2021, 9:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 21, 2021, 9:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and outbound HL7 messages that were queued are caught up and processing normally now. We are continuing to monitor the results.
  • Time: April 21, 2021, 9:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 21, 2021, 8:53 p.m.
    Status: Investigating
    Update: We are currently investigating delayed outbound HL7 messages.

Updates:

  • Time: April 21, 2021, 12:55 a.m.
    Status: Resolved
    Update: Our vendor has declared their incident resolved. We will continue to monitor the performance of the system.
  • Time: April 20, 2021, 9:25 p.m.
    Status: Monitoring
    Update: Our vendor continues to report performance improvements as they work to fully restore their services. We will continue to closely monitor the situation.
  • Time: April 20, 2021, 8:08 p.m.
    Status: Identified
    Update: Our vendor has begun restoring service and upgraded their system to from Major Outage to Degraded Performance. Single Sign On may be restored for a majority of our users. We will continue to test and monitor their progress closely.
  • Time: April 20, 2021, 6:25 p.m.
    Status: Investigating
    Update: Our vendor continues to investigate a Major Outage with their systems. They have not identified a root cause yet, but have taken an "all hands on deck" approach to the incident. We continue to monitor their progress closely.
  • Time: April 20, 2021, 6:25 p.m.
    Status: Investigating
    Update: Our vendor continues to investigate a Major Outage with their systems. They have not identified a root cause yet, but have taken an "all hands on deck" approach to the incident. We continue to monitor their progress closely.
  • Time: April 20, 2021, 4:45 p.m.
    Status: Investigating
    Update: We are currently investigating a timeout issue with a vendor that is impacting Single Sign On for users attempting to access Evolve or CipherRounds.
  • Time: April 20, 2021, 4:45 p.m.
    Status: Investigating
    Update: We are currently investigating a timeout issue with a vendor that is impacting Single Sign On for users attempting to access Evolve or CipherRounds.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
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