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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 9 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: Oct. 6, 2021, 8:34 p.m.
    Status: Postmortem
    Update: _On Sept 22nd, CipherHealth identified a hypervisor management controller failure that occurred within one of our data centers.  The affected systems impacted CipherOutreach and a subset of Email reporting functionalities.  Our engineering team immediately took steps to mitigate any impacts this may have had, and as a preventative measure paused all Outreach calls until the situation could be fully assessed.  We were able to resolve the situation within two hours, and recover most Outreach attempts that were previously paused.  Cipher is currently migrating our workloads to cloud environments to provide more scalability and redundancy against future site issues.  For further information feel free to contact CipherHealth support._
  • Time: Sept. 22, 2021, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 22, 2021, 8:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and calls are going out as expected.
  • Time: Sept. 22, 2021, 7:20 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 22, 2021, 6:01 p.m.
    Status: Investigating
    Update: Outreach calls are currently paused, we are investigating the issue.

Updates:

  • Time: Oct. 6, 2021, 8:34 p.m.
    Status: Postmortem
    Update: _On Sept 22nd, CipherHealth identified a hypervisor management controller failure that occurred within one of our data centers.  The affected systems impacted CipherOutreach and a subset of Email reporting functionalities.  Our engineering team immediately took steps to mitigate any impacts this may have had, and as a preventative measure paused all Outreach calls until the situation could be fully assessed.  We were able to resolve the situation within two hours, and recover most Outreach attempts that were previously paused.  Cipher is currently migrating our workloads to cloud environments to provide more scalability and redundancy against future site issues.  For further information feel free to contact CipherHealth support._
  • Time: Sept. 22, 2021, 9:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 22, 2021, 8:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and calls are going out as expected.
  • Time: Sept. 22, 2021, 7:20 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 22, 2021, 6:01 p.m.
    Status: Investigating
    Update: Outreach calls are currently paused, we are investigating the issue.

Updates:

  • Time: July 9, 2021, 8:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 9, 2021, 7:34 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring the results.
  • Time: July 9, 2021, 7:34 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring the results.
  • Time: July 9, 2021, 6:45 p.m.
    Status: Identified
    Update: We have completed and tested the fix, and are preparing to deploy it.
  • Time: July 9, 2021, 6:45 p.m.
    Status: Identified
    Update: We have completed and tested the fix, and are preparing to deploy it.
  • Time: July 9, 2021, 4:52 p.m.
    Status: Identified
    Update: We are still in the process of testing and implementing the fix for this issue
  • Time: July 9, 2021, 4:52 p.m.
    Status: Identified
    Update: We are still in the process of testing and implementing the fix for this issue
  • Time: July 9, 2021, 2:26 p.m.
    Status: Identified
    Update: A recent update to Evolve Application is preventing users from closing issues with a change to a “comment-type” field. We have identified a fix and are working to deploy the change now. Users experiencing the problem may be able to work around the delay by refreshing the page and closing the Issue again. We will keep continue to post updates here as the change is deployed and confirmed.
  • Time: July 9, 2021, 2:26 p.m.
    Status: Identified
    Update: A recent update to Evolve Application is preventing users from closing issues with a change to a “comment-type” field. We have identified a fix and are working to deploy the change now. Users experiencing the problem may be able to work around the delay by refreshing the page and closing the Issue again. We will keep continue to post updates here as the change is deployed and confirmed.

Updates:

  • Time: June 30, 2021, 9:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2021, 7:42 p.m.
    Status: Monitoring
    Update: Our data warehouse vendor, Snowflake, is experiencing connectivity issues. No problems with CipherHealth's system have been reported, but we are continuing to monitor our dependent services and will update here if any issues arise.

Updates:

  • Time: June 30, 2021, 9:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 30, 2021, 7:42 p.m.
    Status: Monitoring
    Update: Our data warehouse vendor, Snowflake, is experiencing connectivity issues. No problems with CipherHealth's system have been reported, but we are continuing to monitor our dependent services and will update here if any issues arise.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
To get notified of any status changes to CipherHealth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CipherHealth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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