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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 5 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: March 1, 2021, 5:55 p.m.
    Status: Resolved
    Update: Call hour performance has returned to normal for today and all missed calls have been retried. Two patches to our system will be deployed tonight and tomorrow night. We will continue to monitor the system through tomorrow for additional issues.
  • Time: March 1, 2021, 3:58 p.m.
    Status: Investigating
    Update: We are currently experiencing some degraded performance on CipherOutreach in the 9am call hour and have escalated to our internal operations team. We will post an update in an hour.

Updates:

  • Time: March 1, 2021, 5:55 p.m.
    Status: Resolved
    Update: Call hour performance has returned to normal for today and all missed calls have been retried. Two patches to our system will be deployed tonight and tomorrow night. We will continue to monitor the system through tomorrow for additional issues.
  • Time: March 1, 2021, 3:58 p.m.
    Status: Investigating
    Update: We are currently experiencing some degraded performance on CipherOutreach in the 9am call hour and have escalated to our internal operations team. We will post an update in an hour.

Updates:

  • Time: Feb. 27, 2021, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 26, 2021, 5:43 p.m.
    Status: Monitoring
    Update: CipherOutreach is now operational and call hours are proceeding normally. We will continue to monitor for further issues.
  • Time: Feb. 26, 2021, 4:13 p.m.
    Status: Monitoring
    Update: We have received word that our third-party vendor's services are operational again. They are still processing queued messages, so some delays may occur. CipherHealth will tentatively resume call hour operations at 12pm (ET). Earlier calls and texts are being re-queued and will go out according to each respective Outreach program's configuration.
  • Time: Feb. 26, 2021, 2:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue from a third-party vendor that is preventing the completion of CipherOutreach calls and sms. 8 am ET calls and sms will show in "initiated" or "server error" status. We have temporarily paused calls and texts for CipherOutreach programs until the issue is resolved. We will provide an update shortly.

Updates:

  • Time: Feb. 27, 2021, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 26, 2021, 5:43 p.m.
    Status: Monitoring
    Update: CipherOutreach is now operational and call hours are proceeding normally. We will continue to monitor for further issues.
  • Time: Feb. 26, 2021, 4:13 p.m.
    Status: Monitoring
    Update: We have received word that our third-party vendor's services are operational again. They are still processing queued messages, so some delays may occur. CipherHealth will tentatively resume call hour operations at 12pm (ET). Earlier calls and texts are being re-queued and will go out according to each respective Outreach program's configuration.
  • Time: Feb. 26, 2021, 2:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue from a third-party vendor that is preventing the completion of CipherOutreach calls and sms. 8 am ET calls and sms will show in "initiated" or "server error" status. We have temporarily paused calls and texts for CipherOutreach programs until the issue is resolved. We will provide an update shortly.

Updates:

  • Time: Feb. 25, 2021, 2:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 25, 2021, 2:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2021, 5:39 p.m.
    Status: Monitoring
    Update: Call hour performance has returned to normal. We will continue to monitor for further issues.
  • Time: Feb. 24, 2021, 5:39 p.m.
    Status: Monitoring
    Update: Call hour performance has returned to normal. We will continue to monitor for further issues.
  • Time: Feb. 24, 2021, 3:22 p.m.
    Status: Investigating
    Update: At 9:30am this morning, the CipherHealth operations team noticed a moderate decrease in performance for all Outreach programs scheduled in the 9am call hour. Call hours are continuing as we investigate.
  • Time: Feb. 24, 2021, 3:22 p.m.
    Status: Investigating
    Update: At 9:30am this morning, the CipherHealth operations team noticed a moderate decrease in performance for all Outreach programs scheduled in the 9am call hour. Call hours are continuing as we investigate.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
To get notified of any status changes to CipherHealth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CipherHealth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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