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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 5 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: Feb. 7, 2021, 4:45 p.m.
    Status: Resolved
    Update: The issue is now resolved and dashboards are loading normally with updated data.
  • Time: Feb. 7, 2021, 2:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 7, 2021, 1:31 p.m.
    Status: Investigating
    Update: Due to an issue from a third-party vendor, Insights dashboards are not including data updated since 7 am ET and may not load for some users. We are working with them to investigate the issue.

Updates:

  • Time: Feb. 7, 2021, 4:45 p.m.
    Status: Resolved
    Update: The issue is now resolved and dashboards are loading normally with updated data.
  • Time: Feb. 7, 2021, 2:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 7, 2021, 1:31 p.m.
    Status: Investigating
    Update: Due to an issue from a third-party vendor, Insights dashboards are not including data updated since 7 am ET and may not load for some users. We are working with them to investigate the issue.

Updates:

  • Time: Feb. 16, 2021, 3:46 p.m.
    Status: Postmortem
    Update: On February 3rd, CipherHealth identified a delay in HL7 message processing. Our engineering team immediately took steps to mitigate any impacts this might have had. Our analysis revealed that the delay was caused by an incorrect configuration that was remediated within the hour. We put additional alerting in place to catch any similar delays in HL7 message processing in the future. We are also designating additional staff to monitor our HL7 feeds to ensure the processing system is more resilient moving forward.
  • Time: Feb. 3, 2021, 8:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 3, 2021, 8:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 3, 2021, 6:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 3, 2021, 5:54 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with delays in HL7 processing.

Updates:

  • Time: Feb. 16, 2021, 3:45 p.m.
    Status: Postmortem
    Update: On January 14th, CipherHealth identified a delay in some outgoing emails. While making a necessary configuration change to one of our email service providers, our engineering team made an error which led to a small number of emails being delayed. We were quickly able to identify the incorrect configuration and a patch was applied to remediate the discrepancy.
  • Time: Jan. 14, 2021, 9:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 14, 2021, 9:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 14, 2021, 4:27 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being applied.
  • Time: Jan. 14, 2021, 4:27 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being applied.
  • Time: Jan. 14, 2021, 1:35 p.m.
    Status: Investigating
    Update: We are currently investigating a delay in sending emails. Emails associated with outreach follow-up call alerts, rounding alerts, report packages, password resets and new user account invitations may be delayed. Please note that the Evolve platform is not impacted and alerts/open cases will populate as expected.
  • Time: Jan. 14, 2021, 1:35 p.m.
    Status: Investigating
    Update: We are currently investigating a delay in sending emails. Emails associated with outreach follow-up call alerts, rounding alerts, report packages, password resets and new user account invitations may be delayed. Please note that the Evolve platform is not impacted and alerts/open cases will populate as expected.

Updates:

  • Time: Feb. 16, 2021, 3:44 p.m.
    Status: Postmortem
    Update: On January 10th, CipherHealth identified a delay in SMS/Voice Outreach status updates.  Our analysis indicated that calls were completed successfully, however the processes that update Evolve with those statuses were delayed.  Our engineering team was able to remediate the problem by refreshing the status updates and have deployed a permanent patch during a scheduled maintenance window. We are continuing to monitor Outreach status and have implemented additional monitoring activities to more proactively capture any future discrepancies.
  • Time: Jan. 10, 2021, 8:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 10, 2021, 8:01 p.m.
    Status: Monitoring
    Update: The Outreach Platform's update process has been restarted, and call statuses are being updated. We will monitor for any further issues.
  • Time: Jan. 10, 2021, 7:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding call attempt statuses for the Outreach Platform. All Outreach attempts (Voice, SMS, and WebForms) are currently going out as schedule, but statuses in Evolve may incorrectly show calls as "In Progress" even after completion.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
To get notified of any status changes to CipherHealth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CipherHealth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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