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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 3 minutes ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: March 22, 2023, 4:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2023, 5:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we will continue to monitor. We apologize for any delays this may have caused.
  • Time: March 21, 2023, 5:09 p.m.
    Status: Identified
    Update: At this time, we are testing a fix to the disruption. We will update when the fix has been implemented.
  • Time: March 21, 2023, 4:53 p.m.
    Status: Investigating
    Update: As of March 21, password reset emails and new user emails are not sending. We have identified the root cause of the problem and are investigating a potential solution. We apologize for any disruption this has caused and will update this page when we have more information.

Updates:

  • Time: March 7, 2023, 9:06 p.m.
    Status: Resolved
    Update: At this time, all charges have been reprocessed and successful charges have gone through. We apologize for the disruption.
  • Time: March 6, 2023, 5:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 6, 2023, 5:41 p.m.
    Status: Monitoring
    Update: Neon Pay experienced network connectivity issues from 01:00 CST March 5th 2023 until 05:51 CST. Some charges were not able to process during this time. Any charges affected by this will be reprocessed on March 6th 2023. We will continue to monitor this incident and update this page with additional information.

Updates:

  • Time: March 6, 2023, 5:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 18, 2023, 7:57 p.m.
    Status: Monitoring
    Update: Service to Neon Pay has been restored. We sincerely apologize for this disruption. Neon Pay was unavailable for 19 minutes, 49 seconds, starting at 1:31 PM CT. We will continue to communicate with our partner to understand the nature of the incident and work to reduce future disruptions, and will update this incident report with additional detail once we have it.
  • Time: Jan. 18, 2023, 7:52 p.m.
    Status: Investigating
    Update: As of 1:31 PM CT, Neon Pay has been unable to process payments. We have identified that the root cause of the issue is a disruption that is affecting our upstream third-party processor. We are currently communicating with that partner to get more details of the disruption as well as an estimated timeline towards resolution.

Updates:

  • Time: Jan. 5, 2023, 11:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 5, 2023, 11:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some users are reporting 502 error messages. We do not have any reports of issues with constituent forms or payment acceptance.

Updates:

  • Time: Oct. 18, 2022, 10:29 p.m.
    Status: Resolved
    Update: Users using SMS two-factor authentication are experiencing failures receiving codes. We have identified the cause of the SMS-based authentication issues, and our team is actively working on restoring SMS service completely. In the meantime, we will send authentication codes to those users' email addresses.
  • Time: Oct. 18, 2022, 2:53 p.m.
    Status: Investigating
    Update: Customers using SMS-based multi-factor authentication are experiencing delays or failures in receiving codes. This issue is being addressed by our SMS technology provider (Twilio). More details about the incident can be found here: https://status.twilio.com Customers using authenticator apps are not affected.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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