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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 7 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: May 17, 2022, 5:15 p.m.
    Status: Postmortem
    Update: The RCA for the degradation that occurred on 5/11/2022 is available by signing into CIC and accessing through the "Quick Help > Service Update” section in CIC Cockpit. \(blue question mark in the lower right corner\).
  • Time: May 11, 2022, 3:15 p.m.
    Status: Resolved
    Update: RESOLVED - The issue has been resolved as of Wednesday May 11, 2022 at approximately 10:10 AM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 11, 2022, 12:32 p.m.
    Status: Monitoring
    Update: Our engineers have applied the fix to production and the issue has been fixed on Wednesday May 11, 2022 at approximately 7:20 AM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 11, 2022, 11:26 a.m.
    Status: Investigating
    Update: On Wednesday May 11, 2022 at approximately 3:06 AM CT, engineers were alerted to an issue within Cleo Integration Cloud. We are experiencing delays in displaying messages in the Cockpit. Please note that there is no impact to inbound and outbound transactions as data is moving and processing as expected. The team is actively investigating the issue and will continue to provide periodic updates. If you have any questions, please contact Cloud Support at [email protected]

Updates:

  • Time: May 17, 2022, 5:13 p.m.
    Status: Postmortem
    Update: The RCA for the degradation that occurred on 5/10/2022 is available by signing into CIC and accessing through the "Quick Help > Service Update” section in CIC Cockpit. \(blue question mark in the lower right corner\).
  • Time: May 11, 2022, 1:06 a.m.
    Status: Resolved
    Update: The issue has been resolved on Tuesday May 10, 2022 at approximately 7:52 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 10, 2022, 7:50 p.m.
    Status: Monitoring
    Update: Our engineers have applied the fix to production and the issue has been fixed on Tuesday May 10, 2022 at approximately 2:02 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]"
  • Time: May 10, 2022, 5:37 p.m.
    Status: Investigating
    Update: The team is investigating the issue. We will continue to provide periodic updates.
  • Time: May 10, 2022, 5:29 p.m.
    Status: Investigating
    Update: On Tuesday May 10, 2022 at approximately 8:38 AM CT, engineers were alerted to an issue within Cleo Integration Cloud. We are experiencing delays in displaying messages in the Cockpit. Please note that there is no impact to inbound and outbound transactions as data is moving and processing as expected. We are actively investigating the issue and will provide periodic updates. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected].
  • Time: May 10, 2022, 4:12 p.m.
    Status: Investigating
    Update: The team is investigating the issue. We will continue to provide periodic updates.
  • Time: May 10, 2022, 2:45 p.m.
    Status: Investigating
    Update: On Tuesday May 10, 2022 at approximately 8:38 AM CT, engineers were alerted to an issue within Cleo Integration Cloud. We are experiencing delays in displaying messages in the Cockpit. Please note that there is no impact to inbound and outbound transactions as data is moving and processing as expected. The team is actively investigating the issue and will continue to provide periodic updates. If you have any questions, please contact Cloud Support at [email protected]

Updates:

  • Time: April 19, 2022, 6:29 a.m.
    Status: Resolved
    Update: The issue has been resolved on Monday April 18, 2022 at approximately 11:35 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: April 19, 2022, 4:56 a.m.
    Status: Monitoring
    Update: Our engineers have applied the fix to production and the issue has been fixed on Monday April 18, 2022 at approximately 11:35 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: April 19, 2022, 3:51 a.m.
    Status: Identified
    Update: Our engineers have determined the root cause. We are currently going through rounds of unit testing, regression testing and scenario testing. Assuming all the testing goes as expected, the fix will be pushed to production within the next few hours. We will provide an update as soon as this happens. If you have any questions, please contact Cloud Support at [email protected] We apologize for any inconvenience that this has caused you.
  • Time: April 19, 2022, 2:59 a.m.
    Status: Investigating
    Update: On Monday April 18, 2022 at approximately 11:03 AM CT, engineers were alerted to issues within Cleo Integration Cloud intermittently failing to create database connections from the Integration Engine to customer's on-premise databases using a proxy via an Access Point. Please note that a large number of customers, which have direct JDBC connections including SSL connections to on-premise databases, are not impacted. The team has been actively investigating the issue and will continue to provide periodic updates. If you have any questions, please contact Cloud Support at [email protected]
  • Time: April 19, 2022, 1:34 a.m.
    Status: Investigating
    Update: On Monday April 18, 2022 at approximately 11:03 AM CT, engineers were alerted to issues within Cleo Integration Cloud intermittently failing to create database connections from the Integration Engine to customer's on-premise databases using a proxy via an Access Point. Please note that a large number of customers, which have direct JDBC connections including SSL connections to on-premise databases, are not impacted. The team has been actively investigating the issue and will continue to provide periodic updates. If you have any questions, please contact Cloud Support at [email protected]...

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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