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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 7 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: July 7, 2022, 10:16 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: July 7, 2022, 10:04 p.m.
    Status: Monitoring
    Update: The CIC Cockpit is now showing current transactions and Cleo is continuing to closely monitor CIC to ensure that all services are performing as normal.
  • Time: July 7, 2022, 8:40 p.m.
    Status: Investigating
    Update: Cleo Engineers have been notified of latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: June 3, 2022, 7:32 p.m.
    Status: Resolved
    Update: To address the CIC degradation incident, Cleo engineers analyzed, assessed and deployed appropriate product fixes to the CIC platform at 9pm CT on June 2nd. We will publish the Root Cause Analysis (RCA) in the next 2-3 business days. Please note the following: 1a. For any “In Progress” transactions that happened between 7:40pm CT, June 1st to 9:00pm CT, June 2nd: - Cleo will automatically reprocess the transactions on behalf of the customer, through the next 24 to 36 hours 1b. All transactions after 9:00pm CT June 2nd should have been processed normally. However, there is a 1% chance that some transactions might be in the “In Progress” state. Those transactions will be proactively identified and manually reprocessed on behalf of the customer. 1c. However, if you have a special situation or scenario where you prefer that transactions NOT be automatically reprocessed, please contact this dedicated email hotline [email protected] immediately. We are proactively instrumenting new diagnostic measures on this situation and will continue to monitor all activities closely over the next few days. 06 03, 14:21 CDT | 06 03, 19:21 GMT
  • Time: June 3, 2022, 11:14 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix. Cleo is closely monitoring CIC to ensure that all services are performing as normal. For any delayed transactions on CIC, rest assured that we will perform all required recovery activities in the next 24-36 hours. 06 03, 06:00 CDT | 06 03, 11:00 GMT
  • Time: June 2, 2022, 10:58 p.m.
    Status: Monitoring
    Update: Cleo engineers are expecting the fix to the identified issue to be deployed to CIC within the next 1 to 2 hours. We will continue to closely monitor the situation over the next 24 hours. For any delayed transactions on CIC, rest assured that we will perform all required recovery activities in the next 24-36 hours. 06 02, 17:49 CDT | 06 02, 22:49 GMT
  • Time: June 2, 2022, 9:01 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 4:01 CDT | 06 02, 9:01 GMT
  • Time: June 2, 2022, 7:58 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 2:58 CDT | 06 02, 7:58 GMT
  • Time: June 2, 2022, 6:40 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 1:40 CDT | 06 02, 6:40 GMT
  • Time: June 2, 2022, 5:40 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 12:40 CDT | 06 02, 05:40 GMT
  • Time: June 2, 2022, 4:40 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 11:40 CDT | 06 02, 04:40 GMT
  • Time: June 2, 2022, 3:20 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 10:19 CDT | 06 02, 03:19 GMT
  • Time: June 2, 2022, 2:04 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on a fix. We will continue to provide periodic updates. 06 02, 09:03 CDT | 06 02, 02:03 GMT
  • Time: June 2, 2022, 12:50 p.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 7:50 CT | 6/2/22 12:50 GMT
  • Time: June 2, 2022, 11:52 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 6:50 CT | 6/2/22 11:50 GMT
  • Time: June 2, 2022, 10:50 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 5:50 CT | 6/2/22 10:50 GMT
  • Time: June 2, 2022, 10:02 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 4:50 CT | 6/2/22 9:50 GMT
  • Time: June 2, 2022, 8:55 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 3:50 CT | 6/2/22 8:50 GMT
  • Time: June 2, 2022, 7:55 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 2:50 CT | 6/2/22 7:50 GMT
  • Time: June 2, 2022, 7:13 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 1:50 CT | 6/2/22 6:50 GMT
  • Time: June 2, 2022, 5:52 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/2/22 0:50 CT | 6/2/22 5:50 GMT
  • Time: June 2, 2022, 4:50 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/1/22 23:50 CT | 6/2/22 4:50 GMT
  • Time: June 2, 2022, 3:50 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/1/22 22:50 CT | 6/2/22 3:50 GMT
  • Time: June 2, 2022, 2:53 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/1/22 21:50 CT | 6/2/22 2:50 GMT
  • Time: June 2, 2022, 1:52 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates. 6/1/22 20:50 CT | 6/2/22 1:50 GMT
  • Time: June 2, 2022, 12:49 a.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates.
  • Time: June 1, 2022, 11:26 p.m.
    Status: Investigating
    Update: Cleo engineers continue to investigate and will provide periodic updates.
  • Time: June 1, 2022, 10:22 p.m.
    Status: Investigating
    Update: Cleo Integration Cloud is currently experiencing an anomaly that may be impacting some customer connections. Cleo engineers are actively investigating. For any questions, please contact Cloud Support at [email protected] 6/1/22 16:40 CT | 6/1/22 21:40 GMT

Updates:

  • Time: May 31, 2022, 5:35 p.m.
    Status: Postmortem
    Update: Postmortem - The RCA for the partial outage that occurred on Wednesday, May 18, 2022 is available by signing into CIC and accessing through the Service Update in the "Quick Help” section.
  • Time: May 18, 2022, 1:49 p.m.
    Status: Resolved
    Update: The issue has been resolved as of May 18, 2022 at approximately 8:25 AM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 18, 2022, 1:10 p.m.
    Status: Monitoring
    Update: There is no delay in the Jobs visibility page now. Cleo is continuing to closely monitor CIC to ensure that all services are performing as normal.
  • Time: May 18, 2022, 12:56 p.m.
    Status: Investigating
    Update: Cleo Integration Cloud is currently experiencing an anomaly during which you may experience delayed Jobs visibility. Cleo engineers are actively investigating. For any questions, please contact Cloud Support at [email protected]

Updates:

  • Time: May 31, 2022, 5:43 p.m.
    Status: Postmortem
    Update: Postmortem - The RCA for the partial outage that occurred on Friday, May 13, 2022 is available by signing into CIC and accessing through the Service Update in the "Quick Help” section.
  • Time: May 13, 2022, 12:44 p.m.
    Status: Resolved
    Update: On Friday May 13, 2022 at approximately 4:30 AM CT, engineers were alerted to an issue within Cleo Integration Cloud. Cleo Integration Cloud was experiencing issues affecting inbound traffic using HTTPS, FTPS, OFTPS and SFTP that would have impacted some of the trading partners connections to CIC. Please note that AS2 over HTTP, FTP and OFTP were not affected. Cleo engineers have resolved the issue and the connectivity was restored at around 5:50 AM CT. For any questions, please contact Cloud Support at [email protected]

Updates:

  • Time: May 31, 2022, 5:23 p.m.
    Status: Postmortem
    Update: Postmortem - The RCA for the partial outage that occurred on Thursday May 12, 2022 is available by signing into CIC and accessing through the Service Update in the "Quick Help” section.
  • Time: May 13, 2022, 4:34 a.m.
    Status: Resolved
    Update: The issue has been resolved as of May 12, 2022 at approximately 7:40 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 13, 2022, 1:01 a.m.
    Status: Monitoring
    Update: Our engineers have applied the fix to production and the issue has been fixed on Thursday May 12, 2022 at approximately 7:40 PM CT. We apologize for the inconvenience. If you have any questions, please contact Cloud Support at [email protected]
  • Time: May 12, 2022, 11:47 p.m.
    Status: Investigating
    Update: On Thursday May 12, 2022 at approximately 3:30 PM CT, engineers were alerted to an issue within Cleo Integration Cloud. Cleo Integration Cloud is currently experiencing issues with inbound and outbound traffic that may be impacting a portion of CIC customer’s trading partner connections. Cleo engineers have been actively investigating the issue and will provide updates as the team works to identify the underlying cause and resolution. For any questions, please contact Cloud Support at [email protected]

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
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What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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