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Is there an CleverTap System outage?

CleverTap System status: Systems Active

Last checked: 4 minutes ago

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CleverTap System outages and incidents

Outage and incident data over the last 30 days for CleverTap System.

There have been 0 outages or incidents for CleverTap System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CleverTap System

Outlogger tracks the status of these components for Xero:

API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Component Status
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active

Latest CleverTap System outages and incidents.

View the latest incidents for CleverTap System and check for official updates:

Updates:

  • Time: Jan. 18, 2023, 12:56 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our Europe API endpoint is back to normal.
  • Time: Jan. 18, 2023, 12:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and all our Europe API endpoints are up and running. We are monitoring the situation.
  • Time: Jan. 18, 2023, 11:12 a.m.
    Status: Investigating
    Update: We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those. We will update this space in the next 30 minutes with further updates.
  • Time: Jan. 18, 2023, 10 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.

Updates:

  • Time: Dec. 20, 2022, 7:59 p.m.
    Status: Resolved
    Update: This incident has been resolved and all endpoints are back to normal. Data ingestion has resumed to normal.
  • Time: Dec. 20, 2022, 7:16 p.m.
    Status: Monitoring
    Update: Our India API endpoints are back to normal and we are monitoring the system for some time. Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.
  • Time: Dec. 20, 2022, 7:16 p.m.
    Status: Monitoring
    Update: Our India API endpoints are back to normal and we are monitoring the system for some time. Status update: All our endpoints (SDK as well as API) are up for India and Europe. We will observe this for some time before closing the incident.
  • Time: Dec. 20, 2022, 6:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 20, 2022, 6:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 20, 2022, 6:45 p.m.
    Status: Identified
    Update: India SDK endpoints are back to normal and the data is getting processed. We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon
  • Time: Dec. 20, 2022, 6:45 p.m.
    Status: Identified
    Update: India SDK endpoints are back to normal and the data is getting processed. We are currently working on India API endpoints and the service is partially back to normal and currently exhibiting degraded performance. We are working on this and will update the status here soon
  • Time: Dec. 20, 2022, 5:18 p.m.
    Status: Identified
    Update: We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.
  • Time: Dec. 20, 2022, 5:18 p.m.
    Status: Identified
    Update: We are taking more time to identify the exact issue with India endpoints that is causing the downtime. Thank you for your patience and we will continue to update the progress here.
  • Time: Dec. 20, 2022, 4:29 p.m.
    Status: Identified
    Update: Europe endpoints are back to normal and the data is getting processed. We are currently working on India Endpoints and will update the status here soon.
  • Time: Dec. 20, 2022, 4:29 p.m.
    Status: Identified
    Update: Europe endpoints are back to normal and the data is getting processed. We are currently working on India Endpoints and will update the status here soon.
  • Time: Dec. 20, 2022, 3:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 20, 2022, 3:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 20, 2022, 3:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
  • Time: Dec. 20, 2022, 3:13 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our Europe and India SDK and API Endpoints. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

Updates:

  • Time: Dec. 1, 2022, 2:15 p.m.
    Status: Resolved
    Update: This incident has been resolved and SDK ingestion has resumed to normal.
  • Time: Dec. 1, 2022, 1:48 p.m.
    Status: Monitoring
    Update: We have deployed the changes and currently monitoring the system. We will observe this for some time before closing the incident.
  • Time: Dec. 1, 2022, 1:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 1, 2022, 11:25 a.m.
    Status: Investigating
    Update: We are continuing to work with the Amazon AWS team to get the system back to normal. Currently, this issue has affected the ingestion in the Europe region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
  • Time: Dec. 1, 2022, 10:51 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

Updates:

  • Time: Dec. 1, 2022, 2:15 p.m.
    Status: Resolved
    Update: This incident has been resolved and SDK ingestion has resumed to normal.
  • Time: Dec. 1, 2022, 1:48 p.m.
    Status: Monitoring
    Update: We have deployed the changes and currently monitoring the system. We will observe this for some time before closing the incident.
  • Time: Dec. 1, 2022, 1:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 1, 2022, 11:25 a.m.
    Status: Investigating
    Update: We are continuing to work with the Amazon AWS team to get the system back to normal. Currently, this issue has affected the ingestion in the Europe region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
  • Time: Dec. 1, 2022, 10:51 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

Updates:

  • Time: Dec. 1, 2022, 11:48 a.m.
    Status: Resolved
    Update: This incident has been resolved and SDK ingestion has resumed to normal.
  • Time: Dec. 1, 2022, 11:24 a.m.
    Status: Monitoring
    Update: We have deployed the changes and currently monitoring the system. We will observe this for some time before closing the incident.
  • Time: Dec. 1, 2022, 10:48 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 1, 2022, 9:25 a.m.
    Status: Investigating
    Update: We are taking more time to identify the exact issue which is causing the downtime. Thank you for your patience and we will continue to update the progress here.
  • Time: Dec. 1, 2022, 7:27 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue further. So far we have eliminated a few reasons. However, we are taking more time to identify the exact issue which is causing the downtime. We appreciate your patience and we will continue to update the progress here.
  • Time: Dec. 1, 2022, 6:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue further. We are ruling out a few possibilities with the help of Amazon AWS. We will update here as soon as possible.
  • Time: Dec. 1, 2022, 5:04 a.m.
    Status: Investigating
    Update: We are upgrading the severity of the incident to "Major Outage" for SDK ingestion in the India region. We are continuing to work with Amazon AWS team to get the system back to normal. Currently, this issue has affected the ingestion in the India region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
  • Time: Dec. 1, 2022, 4:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and working with the Amazon AWS team to bring the services back to normal. We appreciate your patience and we will update the status here in some time.
  • Time: Dec. 1, 2022, 4:03 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our India SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

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Frequently Asked Questions - CleverTap System

Is there a CleverTap System outage?
The current status of CleverTap System is: Systems Active
Where can I find the official status page of CleverTap System?
The official status page for CleverTap System is here
How can I get notified if CleverTap System is down or experiencing an outage?
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What does CleverTap System do?
CleverTap's all-in-one customer engagement platform offers personalized messaging and automated campaigns to connect with your audience at every stage of the customer journey. Start today.

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