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Is there an CleverTap System outage?

CleverTap System status: Systems Active

Last checked: 10 minutes ago

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CleverTap System outages and incidents

Outage and incident data over the last 30 days for CleverTap System.

There have been 0 outages or incidents for CleverTap System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CleverTap System

Outlogger tracks the status of these components for Xero:

API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Component Status
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active

Latest CleverTap System outages and incidents.

View the latest incidents for CleverTap System and check for official updates:

Updates:

  • Time: Dec. 1, 2022, 11:48 a.m.
    Status: Resolved
    Update: This incident has been resolved and SDK ingestion has resumed to normal.
  • Time: Dec. 1, 2022, 11:24 a.m.
    Status: Monitoring
    Update: We have deployed the changes and currently monitoring the system. We will observe this for some time before closing the incident.
  • Time: Dec. 1, 2022, 10:48 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.
  • Time: Dec. 1, 2022, 9:25 a.m.
    Status: Investigating
    Update: We are taking more time to identify the exact issue which is causing the downtime. Thank you for your patience and we will continue to update the progress here.
  • Time: Dec. 1, 2022, 7:27 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue further. So far we have eliminated a few reasons. However, we are taking more time to identify the exact issue which is causing the downtime. We appreciate your patience and we will continue to update the progress here.
  • Time: Dec. 1, 2022, 6:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue further. We are ruling out a few possibilities with the help of Amazon AWS. We will update here as soon as possible.
  • Time: Dec. 1, 2022, 5:04 a.m.
    Status: Investigating
    Update: We are upgrading the severity of the incident to "Major Outage" for SDK ingestion in the India region. We are continuing to work with Amazon AWS team to get the system back to normal. Currently, this issue has affected the ingestion in the India region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.
  • Time: Dec. 1, 2022, 4:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and working with the Amazon AWS team to bring the services back to normal. We appreciate your patience and we will update the status here in some time.
  • Time: Dec. 1, 2022, 4:03 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance/partial outage on our India SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

Updates:

  • Time: Sept. 12, 2022, 3:02 p.m.
    Status: Resolved
    Update: This incident has been resolved and all our systems are working as expected.
  • Time: Sept. 12, 2022, 3:02 p.m.
    Status: Resolved
    Update: This incident has been resolved and all our systems are working as expected.
  • Time: Sept. 12, 2022, 2:52 p.m.
    Status: Monitoring
    Update: All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.
  • Time: Sept. 12, 2022, 2:52 p.m.
    Status: Monitoring
    Update: All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.
  • Time: Sept. 12, 2022, 2:26 p.m.
    Status: Identified
    Update: One of the datastore in the US cluster has reported a slightly degraded performance and we have taken a downtime for this cluster. During this period - Dashboard reports, campaign delivery, data ingestion, and data exports will be delayed. We will update the progress periodically.
  • Time: Sept. 12, 2022, 2:26 p.m.
    Status: Identified
    Update: One of the datastore in the US cluster has reported a slightly degraded performance and we have taken a downtime for this cluster. During this period - Dashboard reports, campaign delivery, data ingestion, and data exports will be delayed. We will update the progress periodically.

Updates:

  • Time: Aug. 25, 2022, 8:03 a.m.
    Status: Resolved
    Update: This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.
  • Time: Aug. 25, 2022, 7:22 a.m.
    Status: Monitoring
    Update: The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update here when all delay is cleared.
  • Time: Aug. 25, 2022, 6:30 a.m.
    Status: Investigating
    Update: We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be running slow. We are currently investigating the incident and will update here in next 30 minutes.

Updates:

  • Time: Aug. 25, 2022, 8:03 a.m.
    Status: Resolved
    Update: This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.
  • Time: Aug. 25, 2022, 7:22 a.m.
    Status: Monitoring
    Update: The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update here when all delay is cleared.
  • Time: Aug. 25, 2022, 6:30 a.m.
    Status: Investigating
    Update: We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be running slow. We are currently investigating the incident and will update here in next 30 minutes.

Updates:

  • Time: Aug. 8, 2022, 11:16 a.m.
    Status: Resolved
    Update: All the services are back to normal and the delay is cleared for the affected hosts completely.
  • Time: Aug. 8, 2022, 10:03 a.m.
    Status: Monitoring
    Update: The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update here when all delay is cleared.
  • Time: Aug. 8, 2022, 9:16 a.m.
    Status: Identified
    Update: Further update: Some of the hosts are taking more time to boot than anticipated. We will update this space in another 30-45 minutes.
  • Time: Aug. 8, 2022, 8:40 a.m.
    Status: Identified
    Update: We have made progress and worked on the issue which was causing the degraded performance for this cluster. We are expecting another 45-60 minutes to get all systems back to normal.
  • Time: Aug. 8, 2022, 7:24 a.m.
    Status: Identified
    Update: We have encountered a few unforeseen situations and actively working on getting this issue fixed. Expecting more time to complete this activity. We will update the status in another 45 minutes.
  • Time: Aug. 8, 2022, 6:38 a.m.
    Status: Identified
    Update: We are continuously working on this issue to get it resolved. We are expecting another 30-40 minutes to get all systems back to normal.
  • Time: Aug. 8, 2022, 5:56 a.m.
    Status: Identified
    Update: We are experiencing degraded performance on some of our EU (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and will provide an update regularly.

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Frequently Asked Questions - CleverTap System

Is there a CleverTap System outage?
The current status of CleverTap System is: Systems Active
Where can I find the official status page of CleverTap System?
The official status page for CleverTap System is here
How can I get notified if CleverTap System is down or experiencing an outage?
To get notified of any status changes to CleverTap System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CleverTap System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CleverTap System do?
CleverTap's all-in-one customer engagement platform offers personalized messaging and automated campaigns to connect with your audience at every stage of the customer journey. Start today.

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