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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 3 minutes ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: Aug. 23, 2024, 8:25 p.m.
    Status: Resolved
    Update: I am pleased to inform that as of 19:00 UTC the reported network performance issues have now been resolved. We wish to apologise for any inconvenience this may have caused.
  • Time: Aug. 23, 2024, 4:57 p.m.
    Status: Monitoring
    Update: Our supplier has confirmed they now see an improvement on the network congestions and we should now see data being restored to SIMs. We will continue to monitor.
  • Time: Aug. 23, 2024, 2:48 p.m.
    Status: Identified
    Update: Our network provider has identified a signalling storm congestion impacting connections. Transactions can still be recorded and saved as pending, which will be sent to our Platform once the connection is re-established We are working with our 3rd parties to resolve this and apologise for any inconvenience this may cause.
  • Time: Aug. 23, 2024, 2:15 p.m.
    Status: Investigating
    Update: We have been made aware that there is currently an intermittent performance issue across our scanner devices that only utilise SIM data connectivity. Transactions can still be recorded and saved as pending, which will be sent to our Platform once the connection is re-established We are working with our 3rd parties to resolve this and apologise for any inconvenience this may cause.

Updates:

  • Time: July 3, 2024, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2024, 5:15 p.m.
    Status: Monitoring
    Update: Our SIM partner has confirmed that the issue has been identified and resolved with connections returning to pre-incident levels. Coniq has not identified any affected devices or received any reports. Along with our partner, we will continue to monitor this into tomorrow morning and provide an update by 09:00.
  • Time: July 2, 2024, 4:18 p.m.
    Status: Monitoring
    Update: Our SIM partner continues to report intermittent data issues across Europe but has put measures in place to minimise the incident. Coniq has not seen any data issues concerning our scanner devices and continues to monitor along with our partner. The risk of this incident having any operational impact is low. If a device does lose data connection, the transactions will be stored on the device and submitted once data has been restored.
  • Time: July 2, 2024, 1:23 p.m.
    Status: Identified
    Update: Our SIM provider has advised that they are experiencing some intermittent data issues across Europe. Scanners will store the transactions should they lose connection.

Updates:

  • Time: July 3, 2024, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2024, 5:15 p.m.
    Status: Monitoring
    Update: Our SIM partner has confirmed that the issue has been identified and resolved with connections returning to pre-incident levels. Coniq has not identified any affected devices or received any reports. Along with our partner, we will continue to monitor this into tomorrow morning and provide an update by 09:00.
  • Time: July 2, 2024, 4:18 p.m.
    Status: Monitoring
    Update: Our SIM partner continues to report intermittent data issues across Europe but has put measures in place to minimise the incident. Coniq has not seen any data issues concerning our scanner devices and continues to monitor along with our partner. The risk of this incident having any operational impact is low. If a device does lose data connection, the transactions will be stored on the device and submitted once data has been restored.
  • Time: July 2, 2024, 1:23 p.m.
    Status: Identified
    Update: Our SIM provider has advised that they are experiencing some intermittent data issues across Europe. Scanners will store the transactions should they lose connection.

Updates:

  • Time: March 20, 2024, 3:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2024, 3:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2024, 1:47 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: March 20, 2024, 1:47 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 18, 2024, 11:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 18, 2024, 9:58 a.m.
    Status: Identified
    Update: Our supplier has confirmed they have identified the cause and are working on a fix. If you have an issue that requires urgent attention, please contact support via phone. Toll Free phone numbers can be found here: https://coniq.atlassian.net/wiki/spaces/SUP/pages/249331725/Support+Contact+Details
  • Time: Jan. 18, 2024, 9:57 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 18, 2024, 9:39 a.m.
    Status: Investigating
    Update: Coniq has been made aware by our supplier of an intermittent issue affecting access to our incident management tool. We can confirm emails are being received, however, due to the intermittent access issues, there may be a delay in response to your issue. If you have an issue that requires urgent attention, please contact support via phone. Toll Free phone numbers can be found here: https://coniq.atlassian.net/wiki/spaces/SUP/pages/249331725/Support+Contact+Details We apologise for any inconvenience this may cause.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
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