Coniq Status: Check if Coniq down or having an outage.

Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

None: 0

Minor: 1

Major: 1

Critical: 0

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active

Coniq Help Centre Active

Coniq Support Ticket Management Active

Coniq APIs

Coniq platform API Active

Scanner API Active

Coniq Marketing and Loyalty Platform

Core functionalities and UI Active

Insights Hub Active

Payment Gateway Active

Receipt Scanning Active

Marketing and Service Communications

Email Editor Active

Mail Communications Active

PUSH Communications Active

SMS Communications Active

Scanners

Scanner's platform connectivity Active

Scanner's SIM Providers Active

Component	Status
Analytics Platform (Tableau)	Active
Coniq Help Centre	Active
Coniq Support Ticket Management	Active
Coniq APIs	Active
Coniq platform API	Active
Scanner API	Active
Coniq Marketing and Loyalty Platform	Active
Core functionalities and UI	Active
Insights Hub	Active
Payment Gateway	Active
Receipt Scanning	Active
Marketing and Service Communications	Active
Email Editor	Active
Mail Communications	Active
PUSH Communications	Active
SMS Communications	Active
Scanners	Active
Scanner's platform connectivity	Active
Scanner's SIM Providers	Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Platform and API degradation - US

Description: Incident resolved

Status: Resolved

Impact: Minor | Started At: Oct. 26, 2023, 5:25 p.m.

Updates:

Time: Oct. 26, 2023, 5:58 p.m.

Status: Resolved

Update: Incident resolved
Time: Oct. 26, 2023, 5:25 p.m.

Status: Investigating

Update: We are currently experiencing degradation on our API and platform usage, the team are investigating. This is impacting our US instance only.

Middle East and European platform and APIs currently inaccessible

Description: This incident has been resolved.

Status: Resolved

Impact: Critical | Started At: Oct. 19, 2023, 11:46 a.m.

Updates:

Time: Oct. 19, 2023, 11:55 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Oct. 19, 2023, 11:55 a.m.

Status: Resolved

Update: This incident has been resolved.
Time: Oct. 19, 2023, 11:46 a.m.

Status: Investigating

Update: We are currently investigating this issue.
Time: Oct. 19, 2023, 11:46 a.m.

Status: Investigating

Update: We are currently investigating this issue.

Delay in processing transactions points to customers

Description: Following remediation Coniq can confirm no further occurrences have been recorded in delays to processing points after transactions have been made.

Status: Resolved

Impact: Minor | Started At: Sept. 30, 2023, 11:40 a.m.

Updates:

Time: Oct. 5, 2023, 11:06 a.m.

Status: Resolved

Update: Following remediation Coniq can confirm no further occurrences have been recorded in delays to processing points after transactions have been made.
Time: Oct. 4, 2023, 10:14 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Oct. 2, 2023, 1:52 p.m.

Status: Identified

Update: There have been no delays to transactions today, Monday, and we continue to monitor. At present transactions are processing as normal. We are continuing to work on resolving the incident.
Time: Oct. 1, 2023, 3:02 p.m.

Status: Identified

Update: Transaction processing delays have been detected. Transactions are all recorded and there is no data loss.
Time: Oct. 1, 2023, 11:13 a.m.

Status: Identified

Update: There have been no delays to transactions today, Sunday, we continue to monitor. At present transactions are processing as normal.
Time: Sept. 30, 2023, 11:40 a.m.

Status: Identified

Update: There is a delay in processing points after transactions are made. Transactions are being recorded, and no data is being lost. This relates to European and Middle Eastern clients.

Delay in processing transactions points to customers

Description: Following remediation Coniq can confirm no further occurrences have been recorded in delays to processing points after transactions have been made.

Status: Resolved

Impact: Minor | Started At: Sept. 30, 2023, 11:40 a.m.

Updates:

Time: Oct. 5, 2023, 11:06 a.m.

Status: Resolved

Update: Following remediation Coniq can confirm no further occurrences have been recorded in delays to processing points after transactions have been made.
Time: Oct. 4, 2023, 10:14 a.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Oct. 2, 2023, 1:52 p.m.

Status: Identified

Update: There have been no delays to transactions today, Monday, and we continue to monitor. At present transactions are processing as normal. We are continuing to work on resolving the incident.
Time: Oct. 1, 2023, 3:02 p.m.

Status: Identified

Update: Transaction processing delays have been detected. Transactions are all recorded and there is no data loss.
Time: Oct. 1, 2023, 11:13 a.m.

Status: Identified

Update: There have been no delays to transactions today, Sunday, we continue to monitor. At present transactions are processing as normal.
Time: Sept. 30, 2023, 11:40 a.m.

Status: Identified

Update: There is a delay in processing points after transactions are made. Transactions are being recorded, and no data is being lost. This relates to European and Middle Eastern clients.

Coniq Analytics platform is currently not accessible

Description: This incident has been resolved.

Status: Resolved

Impact: Critical | Started At: July 28, 2023, 1:10 p.m.

Updates:

Time: July 28, 2023, 2:01 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: July 28, 2023, 1:20 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: July 28, 2023, 1:10 p.m.

Status: Investigating

Update: We are currently investigating this issue.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?

The current status of Coniq is: Systems Active

Where can I find the official status page of Coniq?

The official status page for Coniq is here

How can I get notified if Coniq is down or experiencing an outage?

To get notified of any status changes to Coniq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Coniq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

Is there an Coniq outage?

Coniq status: Systems Active

Coniq outages and incidents

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Components and Services Monitored for Coniq

Coniq APIs

Coniq Marketing and Loyalty Platform

Marketing and Service Communications

Scanners

Latest Coniq outages and incidents.

Platform and API degradation - US

Updates:

Middle East and European platform and APIs currently inaccessible

Updates:

Delay in processing transactions points to customers

Updates:

Delay in processing transactions points to customers

Updates:

Coniq Analytics platform is currently not accessible

Updates:

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Frequently Asked Questions - Coniq

Is there a Coniq outage?

Where can I find the official status page of Coniq?

How can I get notified if Coniq is down or experiencing an outage?

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