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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 2 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Sept. 19, 2022, 4:34 p.m.
    Status: Resolved
    Update: After thoroughly monitoring Stories Dispatching we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team.
  • Time: Sept. 19, 2022, 10:25 a.m.
    Status: Monitoring
    Update: Stories dispatching lag has been consumed and Stories are now dispatching without any delays. We are still keeping this incident open and will keep closely monitoring Stories performance. Your CrossEngage Team.
  • Time: Sept. 19, 2022, 9:03 a.m.
    Status: Investigating
    Update: Our team detected a degraded performance in the dispatching of stories which is causing stories to be queued and messages to be dispatched with delay. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team.

Updates:

  • Time: Sept. 16, 2022, 4:26 p.m.
    Status: Resolved
    Update: After thoroughly monitoring the affected components we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team
  • Time: Sept. 16, 2022, 4:26 p.m.
    Status: Resolved
    Update: After thoroughly monitoring the affected components we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team
  • Time: Sept. 16, 2022, 2:30 p.m.
    Status: Monitoring
    Update: Due to maintenance works our platform temporarily experienced degraded performance between 15:58 and 16:13 CET. The following components were affected: - API v1 - API v2 - Tracking API - Audience Campaigns Our system is recovering now and we are monitoring its progress

Updates:

  • Time: July 29, 2022, 6:45 p.m.
    Status: Resolved
    Update: Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team
  • Time: July 29, 2022, 3:36 p.m.
    Status: Identified
    Update: We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: July 29, 2022, 6:45 p.m.
    Status: Resolved
    Update: Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team
  • Time: July 29, 2022, 3:36 p.m.
    Status: Identified
    Update: We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: July 24, 2022, 10:35 p.m.
    Status: Resolved
    Update: Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team
  • Time: July 24, 2022, 6:18 p.m.
    Status: Monitoring
    Update: The root cause of the degraded performance in data processing has been identified and a solution has been implemented. We can see improvements in our data processing speed already. We will monitor its progress and the platform in the coming hours. Thank you for your understanding.
  • Time: July 24, 2022, 3:10 p.m.
    Status: Investigating
    Update: Dear customers, We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services remain unaffected. We are working with full force to resolve this topic and we will post an update as soon as more information becomes available. Your CrossEngage Team

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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