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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 5 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: July 24, 2022, 10:35 p.m.
    Status: Resolved
    Update: Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team
  • Time: July 24, 2022, 6:18 p.m.
    Status: Monitoring
    Update: The root cause of the degraded performance in data processing has been identified and a solution has been implemented. We can see improvements in our data processing speed already. We will monitor its progress and the platform in the coming hours. Thank you for your understanding.
  • Time: July 24, 2022, 3:10 p.m.
    Status: Investigating
    Update: Dear customers, We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services remain unaffected. We are working with full force to resolve this topic and we will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: June 21, 2022, 1:34 p.m.
    Status: Resolved
    Update: Our engineers did not see any further irregularities and are now closing this topic. Your CrossEngage Team
  • Time: June 21, 2022, 8:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and our user interface is working as expected. Our engineers will continue to monitor the platform. Our apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: June 21, 2022, 7:27 a.m.
    Status: Investigating
    Update: It is currently not possible to reach our platform. Our engineers are currently rectifying this. Other components such as campaign dispatching and segmentation remain unaffected and run as expected. We will publish an update as soon our user interface is available again.

Updates:

  • Time: June 21, 2022, 1:34 p.m.
    Status: Resolved
    Update: Our engineers did not see any further irregularities and are now closing this topic. Your CrossEngage Team
  • Time: June 21, 2022, 8:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and our user interface is working as expected. Our engineers will continue to monitor the platform. Our apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: June 21, 2022, 7:27 a.m.
    Status: Investigating
    Update: It is currently not possible to reach our platform. Our engineers are currently rectifying this. Other components such as campaign dispatching and segmentation remain unaffected and run as expected. We will publish an update as soon our user interface is available again.

Updates:

  • Time: May 9, 2022, 2:04 p.m.
    Status: Resolved
    Update: Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team
  • Time: May 9, 2022, 11:42 a.m.
    Status: Monitoring
    Update: A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: May 9, 2022, 10:45 a.m.
    Status: Investigating
    Update: It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

Updates:

  • Time: May 9, 2022, 2:04 p.m.
    Status: Resolved
    Update: Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team
  • Time: May 9, 2022, 11:42 a.m.
    Status: Monitoring
    Update: A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: May 9, 2022, 10:45 a.m.
    Status: Investigating
    Update: It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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