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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 3 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Jan. 4, 2022, 3:47 p.m.
    Status: Resolved
    Update: Our Engineering Team has closely monitored the network's performance and did not see any new irregularities. Your CrossEngage team
  • Time: Jan. 4, 2022, 12:48 p.m.
    Status: Monitoring
    Update: Our server provider has implemented a solution and our system has recovered We will monitor over the coming hours. Your CrossEngage Team
  • Time: Jan. 4, 2022, 12:11 p.m.
    Status: Investigating
    Update: Our server provider is experiencing degraded network performance. We have joined forces with our provider to resolve this and we will post an update as soon as possible.

Updates:

  • Time: Dec. 6, 2021, 8:23 p.m.
    Status: Resolved
    Update: After thoroughly monitoring the affected component we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions.
  • Time: Dec. 6, 2021, 5:19 p.m.
    Status: Monitoring
    Update: Real-time campaign dispatches are now functioning without any delays. Our tech teams will continue to monitor the situation closely.
  • Time: Dec. 6, 2021, 2:13 p.m.
    Status: Identified
    Update: We have identified the cause of the degraded performance in realtime dispatching. The previous queue for realtime dispatching has been processed, however, we are still experiencing some degraded performance.
  • Time: Dec. 6, 2021, 12:55 p.m.
    Status: Investigating
    Update: We detected a degraded performance in our realtime campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: Dec. 6, 2021, 8:23 p.m.
    Status: Resolved
    Update: After thoroughly monitoring the affected component we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions.
  • Time: Dec. 6, 2021, 5:19 p.m.
    Status: Monitoring
    Update: Real-time campaign dispatches are now functioning without any delays. Our tech teams will continue to monitor the situation closely.
  • Time: Dec. 6, 2021, 2:13 p.m.
    Status: Identified
    Update: We have identified the cause of the degraded performance in realtime dispatching. The previous queue for realtime dispatching has been processed, however, we are still experiencing some degraded performance.
  • Time: Dec. 6, 2021, 12:55 p.m.
    Status: Investigating
    Update: We detected a degraded performance in our realtime campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: Dec. 3, 2021, 4:06 p.m.
    Status: Resolved
    Update: Our Engineering Team has closely monitored our platform performance and did not see any new irregularities. Your CrossEngage team
  • Time: Dec. 3, 2021, 11:45 a.m.
    Status: Monitoring
    Update: We have identified the cause of the degraded platform performance. The system has recovered and all user updates and events are being processed normally again. We will continue monitoring over the next hours. Our apologies for any inconvenience this might have caused. Please reach out to our Customer Experience team if you have any questions. Your CrossEngage team
  • Time: Dec. 3, 2021, 10:02 a.m.
    Status: Investigating
    Update: We have detected degraded performance of the ingestion part of our platform that is resulting in increased response time for our input API endpoints. This affects our user attribute updates, event data, and segmentation. Our Engineering Team is working with full force to resolve the situation

Updates:

  • Time: Dec. 3, 2021, 4:06 p.m.
    Status: Resolved
    Update: Our Engineering Team has closely monitored our platform performance and did not see any new irregularities. Your CrossEngage team
  • Time: Dec. 3, 2021, 11:45 a.m.
    Status: Monitoring
    Update: We have identified the cause of the degraded platform performance. The system has recovered and all user updates and events are being processed normally again. We will continue monitoring over the next hours. Our apologies for any inconvenience this might have caused. Please reach out to our Customer Experience team if you have any questions. Your CrossEngage team
  • Time: Dec. 3, 2021, 10:02 a.m.
    Status: Investigating
    Update: We have detected degraded performance of the ingestion part of our platform that is resulting in increased response time for our input API endpoints. This affects our user attribute updates, event data, and segmentation. Our Engineering Team is working with full force to resolve the situation

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here