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Outage and incident data over the last 30 days for Duo.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
DUO1 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO10 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO11 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO12 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO13 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO14 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO15 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO16 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO17 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO18 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO19 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO2 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO20 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO21 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO22 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO23 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO24 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO25 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO26 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO27 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO28 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO29 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO3 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO30 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO31 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO32 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO33 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO34 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO35 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO36 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO37 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO38 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO39 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO4 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO40 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO41 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO42 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO43 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO44 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO45 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO46 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO47 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO48 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO49 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO5 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO50 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO51 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO52 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO53 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO54 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO55 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO56 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO57 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO58 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO59 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO6 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO60 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO61 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO62 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO63 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO64 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO65 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO66 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO67 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO68 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO69 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO7 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO70 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO71 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO72 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO73 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO74 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO75 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO76 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO77 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO78 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO79 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO8 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO80 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO81 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO9 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
Duo Support | Active |
Email Support | Active |
Phone Support | Active |
Support Portal | Active |
View the latest incidents for Duo and check for official updates:
Description: The issue causing intermittent Passwordless authentication failures on DUO79 has been resolved. We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.
Status: Resolved
Impact: Minor | Started At: June 27, 2024, 4:17 p.m.
Description: All telephony delivery issues have been resolved and all components are operational after applying the fix.
Status: Resolved
Impact: Minor | Started At: June 26, 2024, 4:22 p.m.
Description: After monitoring our internal systems we have confirmed that this issue seems to be related to cellular service provider disruptions. For further assistance on this, please consider contacting your cellular service provider.
Status: Resolved
Impact: None | Started At: June 26, 2024, 8:23 a.m.
Description: After reviewing the issues reported, this issue is being caused by ISP disruptions. For further assistance on this, please consider contacting your ISP. We will continue to monitor.
Status: Resolved
Impact: None | Started At: June 18, 2024, 10:10 a.m.
Description: ### Summary On June 17th, 2024 at 7:45 am PST, the SRE team was notified that several user IP addresses had been resolved to the wrong geographic location during authentication and in authentication logs. The issue was resolved on the same day by 9:25 am PST. ### Deployments Impacted * DUO61 ### Timeline of Events EST 2024-06-17 7:45 am PST Duo Site Reliability Engineering \(SRE\) is informed by Duo Customer Support \(CS\) that three customers are reporting issues with IP geolocation. 2024-06-17 8:18 am PST Incident gets triaged to the SRE team 2024-06-17 8:18 am PST SRE team starts investigation. 2024-06-17 8:30 am PST SRE team identifies the issue 2024-06-17 9:08 am PST Incident Channel gets created. 2024-06-17 9:13 am PST Status page updated to Issue Identified. 2024-06-17 9:25 am PST Issue Resolved and SRE team is testing internally. 2024-06-17 9:25 am Status page updated to Monitoring. 2024-06-17 10:15 am PST Email sent to the customers that have reported the issues to verify it is resolved on their end. 2024-06-17 12:06 PST Status page updated to Resolved. ### Details The SRE team was notified that an IP address from the US was incorrectly identified as originating from the UK, resulting in the policy denying access to users. Upon investigation, it was discovered that the latest GeoIP database used during authentication was missing, causing it to default to an outdated database. The latest database was from June 14, 2024, but the environment’s authentication service reverted to a much older version of the database following a migration to a new Operating System on the night of June 14th, 2024. After discovering the issue, the SRE team retrieved the latest database and deployed it across all nodes in the environment. This ensured that the application picked up the update and properly processed the geo location information, resolving the access denial issue. The solution implemented today was an immediate remedy. The SRE team has made necessary changes for a more permanent resolution. Once tested in the Dev environment and proven to be working, the latest database will be included in the packages installed during node creation. It also will be periodically updated in the customer’s environment to prevent this issue from occurring again in the future.
Status: Postmortem
Impact: Minor | Started At: June 17, 2024, 4:30 p.m.
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