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Outage and incident data over the last 30 days for Duo.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
DUO1 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO10 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO11 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO12 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO13 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO14 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO15 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO16 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO17 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO18 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO19 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO2 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO20 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO21 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO22 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO23 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO24 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO25 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO26 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO27 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO28 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO29 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO3 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO30 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO31 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO32 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO33 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO34 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO35 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO36 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO37 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO38 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO39 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO4 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO40 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO41 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO42 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO43 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO44 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO45 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO46 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO47 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO48 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO49 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO5 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO50 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO51 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO52 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO53 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO54 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO55 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO56 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO57 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO58 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO59 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO6 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO60 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO61 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO62 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO63 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO64 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO65 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO66 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO67 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO68 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO69 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO7 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO70 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO71 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO72 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO73 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO74 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO75 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO76 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO77 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO78 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO79 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO8 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO80 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO81 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO9 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
Duo Support | Active |
Email Support | Active |
Phone Support | Active |
Support Portal | Active |
View the latest incidents for Duo and check for official updates:
Description: This incident has been downgraded in severity and is considered resolved. Our engineering teams will continue to collaborate with the necessary partners to ensure a permanent fix.
Status: Resolved
Impact: Minor | Started At: June 14, 2024, 5:10 p.m.
Description: We have resolved the issue impacting authentication to our DUO79 deployment. All services are now fully functional.
Status: Resolved
Impact: Critical | Started At: June 12, 2024, 11:21 p.m.
Description: ### Summary On the 12th of June, 2024 at around 10:03 UTC Duo’s Site Reliability Team was alerted by monitoring tools that our proxies were reporting failures. The root cause was determined to be incorrect configuration changes getting deployed for our internal health check service. The issue was resolved on the same day by the Site Reliability Engineering team after 17 minutes. ### Deployments Impacted * DUO7, DUO10, DUO13, DUO17, DUO16, DUO18, DUO19, DUO20, DUO21, DUO23, DUO28, DUO31, DUO33, DUO38, DUO39, DUO40, DUO47, DUO52, DUO55, DUO56, DUO57, DUO58, DUO62, DUO63, DUO64, DUO65, DUO66, DUO67, DUO68, DUO69, DUO70, DUO72, DUO73, DUO74, DUO75, DUO77, DUO78, DUO81 ### Timeline of Events UTC 2024 - 06 - 12 10:03 - DUO67 Proxy failed to serve traffic. 2024 - 06 - 12 10:06 - Proxy servers from DUO67 started reporting failures.2024 - 06 - 12 10:06 - Duo SRE Engineers begin investigating. 2024 - 06 - 12 10:09 - Health Check configurations have already been reflected in all the regions. All the services started reporting failures in impacted regions. 2024 - 06 - 12 10:13 - Duo Engineers initiated the configuration change reversal. 2024 - 06 - 12 10:13 - Configurations started propagating to all services and started reporting as healthy.2024 - 06 - 12 10:20 - SRE ensures the traffic is restored and continues to closely monitor. 2024 - 06 - 12 11:01 - Confirmed all deployments are healthy and processing auths. ### Details This change was added to all regions and cascaded to all deployments. Our internal health check service is designed for reliability and to ensure that all the dependent services are healthy in a secure fashion. Each individual health check is protected by a secure signature verification mechanism. The keys used to generate the signatures were inconsistently updated. We resolved the incident by reverting the configuration changes made to the health check service. To ensure this does not happen again, we have updated our release process to ensure configuration changes are propagated in a slow and controlled manner. Configuration changes will also undergo rigorous testing before being rolled out.
Status: Postmortem
Impact: None | Started At: June 12, 2024, 10:34 a.m.
Description: We have resolved the issue that was causing access and authentication issues on our DUO69 deployment. All services are now fully functional.
Status: Resolved
Impact: Critical | Started At: June 4, 2024, 9:21 p.m.
Description: We have resolves the issue that was causing authentication issues and there is no longer any impact on authentications.
Status: Resolved
Impact: Minor | Started At: June 3, 2024, 1:24 p.m.
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