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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 2 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: Aug. 28, 2023, 7:55 p.m.
    Status: Resolved
    Update: The Instant Sites are up for several hours after the downtime and we see no possible downtime for the same reason as we've discovered the source of the issue and isolated it.
  • Time: Aug. 28, 2023, 7:01 p.m.
    Status: Monitoring
    Update: The Instant Sites have been up for some time and we are still thoroughly monitoring the issue in the meantime.
  • Time: Aug. 28, 2023, 6:14 p.m.
    Status: Monitoring
    Update: All Instant sites are up now. We are making sure that we identify the source of the issue to prevent further escalation of this issue.
  • Time: Aug. 28, 2023, 6:11 p.m.
    Status: Investigating
    Update: We are still trying to understand what is causing this issue: we already checked all the most obvious and popular possible reasons for this issue and continue to investigate it as our top priority. The next update will be in 15 minutes&
  • Time: Aug. 28, 2023, 5:59 p.m.
    Status: Investigating
    Update: Ecwid Instant Sites are currently not loading with the "502 Bad Gateway" message. We are trying to get them back working as soon as possible. We are very sorry for this issue! We will post the next update in 10 minutes.

Updates:

  • Time: Aug. 16, 2023, 11:52 p.m.
    Status: Resolved
    Update: We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.
  • Time: Aug. 16, 2023, 9:02 p.m.
    Status: Identified
    Update: We've identified the root of the issue and applied a fix. We're monitoring the results now.
  • Time: Aug. 16, 2023, 8:46 p.m.
    Status: Investigating
    Update: We are having issues with some of the Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: July 20, 2023, 2:49 p.m.
    Status: Resolved
    Update: The issue is resolved. All Ecwid control panels are up and running now, including the Orders menu. We will investigate the cause for that issue further, to avoid similar cases in future.
  • Time: July 20, 2023, 1:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 20, 2023, 12:18 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 20, 2023, 12:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 20, 2023, 11:44 a.m.
    Status: Investigating
    Update: Some of the Ecwid control panels load slowly or don't load at all, especially the Orders page. Our team is working on fixing the issue. We will post all updates here.

Updates:

  • Time: July 20, 2023, 10:59 a.m.
    Status: Resolved
    Update: The incident has been resolved. Control panels and storefronts should work as expected.
  • Time: July 20, 2023, 10:43 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 10:41 a.m.
    Status: Investigating
    Update: UPDATE: Storefronts are also affected. We are working on fixing that. UPDATE2: The issue is partially fixed – some affected stores and control panels should work as expected. Our team is still working on fixing the rest of the incident.
  • Time: July 20, 2023, 9:54 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 9:45 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 9:33 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 9:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 9:07 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 20, 2023, 9:03 a.m.
    Status: Investigating
    Update: Some Ecwid control panels load slowly or don't load at all. Our team is working on fixing the issue now. We will share updates as soon as possible. The current workaround is to use the Ecwid mobile app to access the backend.

Updates:

  • Time: June 20, 2023, 10:31 a.m.
    Status: Resolved
    Update: The issue with our support chats is fixed! Now all the users can access the chats from their Ecwid by Lightspeed admins. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
  • Time: June 20, 2023, 10:29 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 20, 2023, 8:34 a.m.
    Status: Monitoring
    Update: The situation with chat availability stabilized. The chat option should be available for all users now. Zendesk Support team (the service providing us with the Support tools) continues to monitor the issue until it fully resolved.
  • Time: June 20, 2023, 7:17 a.m.
    Status: Investigating
    Update: At the moment we experience issues with our support chats: some users may not be able to reach our agents. We're in contact with the Zendesk Support team (the service providing us with the Support tools). We are very sorry for this! At the moment you can send your questions to [email protected]. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We'll post next update in 30 minutes.

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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