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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 6 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: May 24, 2023, 2:11 p.m.
    Status: Resolved
    Update: We are glad to inform you that the issue with orders not being displayed in the <a href="https://my.ecwid.com/#orders">“My sales”</a> section in Ecwid admins has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for this situation.
  • Time: May 24, 2023, 1:46 p.m.
    Status: Investigating
    Update: At this moment orders placed in 2% of stores may not be displayed in the <a href="https://my.ecwid.com/#orders">“My sales”</a> section in the Ecwid admins. The stores and checkout pages are operating normally — although customers are able to place orders, they may not appear in your Ecwid admin. We are urgently looking into this. In the meantime, you can check for order details in New Order Placed email notifications. When a customer places an order, you will receive this email with the order details. Just in case, here's how to enable these notifications: <a href="https://support.ecwid.com/hc/en-us/articles/207100529-Admin-notifications#enabling-or-disabling-admin-notifications">Enabling or disabling admin notifications</a>. We are sorry for this issue. There is no ETA for now, still our team is currently investigating this issue. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: May 10, 2023, 1:37 p.m.
    Status: Resolved
    Update: We’ve resolved the issue and released the fix. Now all labels (in Ecwid Admin, Instant Site and Notifications) display correctly.
  • Time: May 10, 2023, 12:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 10, 2023, 12:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 10, 2023, 11:43 a.m.
    Status: Investigating
    Update: The issue with labels on Ecwid Instant Site and Notifications persists. We're still working on the problem. Right now we're looking for the best fix to release it. Thank you for you patience, we’ll come up with an update shortly.
  • Time: May 10, 2023, 10:53 a.m.
    Status: Investigating
    Update: We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed. We are sorry for this. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: April 17, 2023, 11:18 a.m.
    Status: Resolved
    Update: Scheduled maintenance of production environment has ended. Batch requests should be available now.
  • Time: April 17, 2023, 5:07 a.m.
    Status: Monitoring
    Update: We carry out scheduled maintenance of production environment from 05:00 to 11:00 UTC. During this time, batch requests (https://api-docs.ecwid.com/reference/batch-requests) will be unavailable. This will affect users using custom apps with batch requests API. All your data (products, orders, customer details, store settings, etc) is safe and intact. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

Updates:

  • Time: April 11, 2023, 2:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 10, 2023, 8:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.
  • Time: April 10, 2023, 8:21 p.m.
    Status: Investigating
    Update: We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: March 23, 2023, 11:52 a.m.
    Status: Resolved
    Update: Currently, all the storefronts and control panels works normally. Your customers can place orders. All your store data is safe and intact.
  • Time: March 23, 2023, 11:36 a.m.
    Status: Monitoring
    Update: We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.
  • Time: March 23, 2023, 11:19 a.m.
    Status: Investigating
    Update: We are still looking into this, next update is in 15 minutes.
  • Time: March 23, 2023, 10:56 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 23, 2023, 10:54 a.m.
    Status: Investigating
    Update: Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( <a href="https://ecwid.d.pr/5Bk2fv">Screenshot</a>)

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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