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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 5 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: July 5, 2022, 11:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2022, 10:28 p.m.
    Status: Monitoring
    Update: All Ecwid Admins and storefronts are up and running. All the store's data (products, orders, customer details, store settings, etc) is safe and intact. We are continuing to monitor for any further issues.
  • Time: July 5, 2022, 9:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented — Ecwid Admin and storefronts are working fine now. We continue to monitor the systems to ensure that everything works smoothly.
  • Time: July 5, 2022, 9:35 p.m.
    Status: Investigating
    Update: We continue investigating the issue and actively looking for a fix. If you have any questions, you can email our support team at [email protected]. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
  • Time: July 5, 2022, 8:56 p.m.
    Status: Investigating
    Update: We continue investigating the issue. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes.
  • Time: July 5, 2022, 8:29 p.m.
    Status: Investigating
    Update: Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers may not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes. If you have any questions, you can email our support team at [email protected]. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new

Updates:

  • Time: June 2, 2022, 11:51 p.m.
    Status: Resolved
    Update: Ecwid is up! The problem has been fixed. All services are restored. Ecwid Instant Sites should be up and running. All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual. Thank you for your patience. We deeply apologize for this situation. We will be conducting a research to understand why the issue took place and how we can avoid it in the future.
  • Time: June 2, 2022, 11:19 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 2, 2022, 11:19 p.m.
    Status: Investigating
    Update: UPDATE 03.06.2022, 23:15 UTC: The services are being restored. Most of Ecwid Instant sites should be opening by now.
  • Time: June 2, 2022, 11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2022, 10:57 p.m.
    Status: Investigating
    Update: We are having issues with the servers. As a result, Instant Sites are not loading for our users. We are on it and urgently looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update is in 15 minutes.

Updates:

  • Time: May 20, 2022, 1:37 p.m.
    Status: Resolved
    Update: We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual.
  • Time: May 20, 2022, 9:50 a.m.
    Status: Monitoring
    Update: Our developers have released a fix, and all Ecwid stores and control panels are up and running again. We are monitoring the results now.
  • Time: May 20, 2022, 9:28 a.m.
    Status: Investigating
    Update: Ecwid control panels and storefronts are not loading. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]

Updates:

  • Time: May 9, 2022, 7:43 p.m.
    Status: Resolved
    Update: We have finally fixed the issue with our Support tools. You can contact us via the live chat, send your requests to [email protected] and search articled in our Help Center: https://support.ecwid.com/hc We received all emails sent along the incident and will process them as soon as possible.
  • Time: May 9, 2022, 6:53 p.m.
    Status: Identified
    Update: Zendesk has restored our account and the live chat is available again. Feel free to contact us via chat. We'll be glad to help you! Help Center is still not opening. We're continue investigating it. The next update will be in half an hour.
  • Time: May 9, 2022, 5:53 p.m.
    Status: Investigating
    Update: The issue is persisting. Our Account Owner and we are in touch with the Zendesk Support team (the service providing us with the Support tools). We found the cause of the issue - renewal subscription date. The next update will be in 30 minutes. We'll make sure this gets fixed for good going forward.
  • Time: May 9, 2022, 5:11 p.m.
    Status: Investigating
    Update: Ecwid Support is currently unavailable: chats and Help Center. We're in contact with the Zendesk Support team (the service providing us with the Support tools) At the moment, you can send your questions at email address: [email protected]. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.

Updates:

  • Time: May 3, 2022, 10:06 a.m.
    Status: Resolved
    Update: This incident has been resolved. Store owners can print shipping labels bought through Ecwid Admin without any issues. We're sorry for all the troubles!
  • Time: May 3, 2022, 7:05 a.m.
    Status: Monitoring
    Update: Right now, store owners can print shipping labels bought through Ecwid Admin without any issues. The issue was in the process of updating Ecwid data for our shipping label services. We will continue monitor this process and will let you know if we get any updates on the matter.
  • Time: May 3, 2022, 5:58 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and we are in contact with our shipping label services. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
  • Time: May 3, 2022, 3:16 a.m.
    Status: Investigating
    Update: We keep looking for the cause of the issue and in contact with our shipping label services. Once we know more from them, we’ll post an update. The shipping label feature will be temporarily disabled until we fix it. Please, purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. We are deeply sorry for the bad experience.
  • Time: May 3, 2022, 2:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. Next update will be posted in 30 minutes.
  • Time: May 3, 2022, 1:51 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 3, 2022, 1:50 a.m.
    Status: Investigating
    Update: We are experiencing an issue with services, which provides shipping label functionality to us. At this moment, store owners can't print shipping labels bought trough Ecwid Admin. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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