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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 5 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: April 27, 2022, 2:16 a.m.
    Status: Resolved
    Update: We've made sure that email notifications are working fine for all the Ecwid stores. This incident is solved. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.
  • Time: April 27, 2022, 1:24 a.m.
    Status: Monitoring
    Update: We've fixed this issue, and we continue to monitor the email service to ensure that everything works smoothly. All the undelivered and new emails should be delivered to inboxes.
  • Time: April 27, 2022, 12:11 a.m.
    Status: Identified
    Update: We've identified a cause of the issue and are restoring the service. We will post an update here once we restore it.
  • Time: April 26, 2022, 11:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 26, 2022, 11:09 p.m.
    Status: Investigating
    Update: We are experiencing an issue that relates to the order and admin notification emails. Store owners and customers might not receive the following type of emails: - Order and admin notifications - Sign in by link - Forgot your password - Email verification We are working to bring email notifications back into service. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please use the workarounds described below to get notified about new orders: 1) You still can receive push notifications for your orders from your <a href="https://support.ecwid.com/hc/en-us/articles/207793079-Ecwid-mobile-app-for-iOS">iOS</a> and <a href="https://support.ecwid.com/hc/en-us/articles/207102199-Ecwid-mobile-app-for-Android">Android</a> Ecwid app. 2) Also, you can check if you receive new orders in your Order page here: https://my.ecwid.com/#orders and notify your customers by email manually 3) Or just wait for a fix, as all the email notifications will be delivered once we solve the issue. We will inform you once it is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: April 9, 2022, 1:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 9, 2022, 12:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 9, 2022, 11:55 a.m.
    Status: Identified
    Update: We have identified the issue and are implementing the fix. Next update will be posted in 15 minutes.
  • Time: April 9, 2022, 11:38 a.m.
    Status: Investigating
    Update: Some Ecwid control panels and storefronts may not loading for users and your customers cannot access the storefront. We are currently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected].

Updates:

  • Time: March 31, 2022, 12:40 p.m.
    Status: Resolved
    Update: The issue has been resolved. Please accept our sincere apologies for this downtime.
  • Time: March 31, 2022, 11:27 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 31, 2022, 9:56 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue.
  • Time: March 31, 2022, 9:31 a.m.
    Status: Identified
    Update: We have identified the issue and are implementing the fix. Next update will be posted in 10 minutes.
  • Time: March 31, 2022, 9:10 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. All the store data is safe. Next update in 15 minutes.
  • Time: March 31, 2022, 8:50 a.m.
    Status: Investigating
    Update: Ecwid control panels and storefronts are not loading for some users: You may see the 'CODE:400 MESSAGE:Bad Reques' error in your control panel. And your customers can not access your storefront. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. The approximate time of when the issue is resolved is in _minutes. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( <a href="https://ecwid.d.pr/5Bk2fv">Screenshot</a>)

Updates:

  • Time: Feb. 28, 2022, 4:58 p.m.
    Status: Resolved
    Update: The developers have confirmed that the issue is resolved. The stores, control panels and API are operational. Your store data is safe and intact.
  • Time: Feb. 28, 2022, 3:53 p.m.
    Status: Monitoring
    Update: The developers have identified the root cause of the issue and implemented a fix. They are monitoring the situation at the moment.
  • Time: Feb. 28, 2022, 3:10 p.m.
    Status: Investigating
    Update: The issue is being investigated on still. Next update in 1 hour.
  • Time: Feb. 28, 2022, 2:33 p.m.
    Status: Investigating
    Update: The developers are still investigating the issue and monitoring the situation. Next update in 30 minutes.
  • Time: Feb. 28, 2022, 2:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. All the store data is safe. Next update in 30 minutes.
  • Time: Feb. 28, 2022, 1:30 p.m.
    Status: Investigating
    Update: European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers. All the store data (products, order information) is safe. Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

Updates:

  • Time: Feb. 8, 2022, 3:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2022, 3:42 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 8, 2022, 3:19 a.m.
    Status: Identified
    Update: We found the root of the issue. The fix is on the way. ETA — 15 minutes.
  • Time: Feb. 8, 2022, 3:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 8, 2022, 3:12 a.m.
    Status: Investigating
    Update: One of our servers is having problems since 8 Feb 2022, 2:30 AM (UTC Time zone). This causes around 20% of storefronts not to open. You may see that your store or Ecwid Admin doesn't load as expected if you're in this coverage. We are working on restoring the service. Estimated time - 1 hour. All your data and store settings will be intact. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, please reach out to [email protected].

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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