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Is there an Elucidat outage?

Elucidat status: Systems Active

Last checked: 5 minutes ago

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Elucidat outages and incidents

Outage and incident data over the last 30 days for Elucidat.

There have been 1 outages or incidents for Elucidat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Elucidat

Outlogger tracks the status of these components for Xero:

API Integrations Active
Authoring Active
Learner Analytics Active
Learning Active
Release Notes Active
Component Status
API Integrations Active
Authoring Active
Learner Analytics Active
Learning Active
Release Notes Active

Latest Elucidat outages and incidents.

View the latest incidents for Elucidat and check for official updates:

Updates:

  • Time: Nov. 30, 2021, 6:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2021, 4:27 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 30, 2021, 4:22 p.m.
    Status: Identified
    Update: We are aware that some users are currently having issues saving text containing special characters. We apologise for any inconvenience being caused by this, and are working to resolve it as soon as possible

Updates:

  • Time: Oct. 26, 2021, 8:46 a.m.
    Status: Resolved
    Update: We've been monitoring the issue over the weekend and have seen no recurrences. We now believe this issue to be resolved.
  • Time: Oct. 22, 2021, 3:30 p.m.
    Status: Monitoring
    Update: At approximately 2pm today we experienced a problem with 2 of our servers that affected a proportion of our authoring traffic. The effect was that some pages were unavailable for short periods. Normally failing servers like this are removed from our load balancers automatically by an automated AWS process, but in this instance this process failed. We are continuing to investigate what might have caused this automated AWS process to fail, and in the mean time we will be monitoring our load balancers closely for the next few working days to ensure that we do not see a recurrence. We apologise for the disruption caused to your business by this issue.
  • Time: Oct. 22, 2021, 2:48 p.m.
    Status: Monitoring
    Update: We've identified the cause and have taken action. We are now monitoring the issue.
  • Time: Oct. 22, 2021, 2:33 p.m.
    Status: Investigating
    Update: There’s currently an intermittent issue affecting the Elucidat platform. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Updates:

  • Time: Oct. 26, 2021, 8:46 a.m.
    Status: Resolved
    Update: We've been monitoring the issue over the weekend and have seen no recurrences. We now believe this issue to be resolved.
  • Time: Oct. 22, 2021, 3:30 p.m.
    Status: Monitoring
    Update: At approximately 2pm today we experienced a problem with 2 of our servers that affected a proportion of our authoring traffic. The effect was that some pages were unavailable for short periods. Normally failing servers like this are removed from our load balancers automatically by an automated AWS process, but in this instance this process failed. We are continuing to investigate what might have caused this automated AWS process to fail, and in the mean time we will be monitoring our load balancers closely for the next few working days to ensure that we do not see a recurrence. We apologise for the disruption caused to your business by this issue.
  • Time: Oct. 22, 2021, 2:48 p.m.
    Status: Monitoring
    Update: We've identified the cause and have taken action. We are now monitoring the issue.
  • Time: Oct. 22, 2021, 2:33 p.m.
    Status: Investigating
    Update: There’s currently an intermittent issue affecting the Elucidat platform. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Updates:

  • Time: Sept. 6, 2021, 8:26 a.m.
    Status: Resolved
    Update: From approximately 5.45am to 7.15am on Sunday morning a key bit of our infrastructure (a message broker called Apache MQ) lost connectivity with our app. This meant that we were unable to receive learner's question answers and course completions for use in analytics. Learners were able to access courses as normal, and authoring was unaffected.

Updates:

  • Time: Sept. 6, 2021, 8:26 a.m.
    Status: Resolved
    Update: From approximately 5.45am to 7.15am on Sunday morning a key bit of our infrastructure (a message broker called Apache MQ) lost connectivity with our app. This meant that we were unable to receive learner's question answers and course completions for use in analytics. Learners were able to access courses as normal, and authoring was unaffected.

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Frequently Asked Questions - Elucidat

Is there a Elucidat outage?
The current status of Elucidat is: Systems Active
Where can I find the official status page of Elucidat?
The official status page for Elucidat is here
How can I get notified if Elucidat is down or experiencing an outage?
To get notified of any status changes to Elucidat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Elucidat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here