Is there an Enable outage?
Enable status: Systems Active
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for Enable and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for Enable and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Enable.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Trading Programs | Active |
| Trading Programs EU | Active |
| Trading Programs UK | Active |
| Trading Programs US | Active |
View the latest incidents for Enable and check for official updates:
Description: We've now resolved this issue and PDFs will load as appropriate. We're continuing to put measures in place to prevent this from happening again.
Status: Resolved
Impact: Major | Started At: May 28, 2024, 8:39 a.m.
Description: We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period.
Status: Resolved
Impact: Major | Started At: Jan. 18, 2024, 8:45 a.m.
Description: This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 09:20 and 10:19 (ET).
Status: Resolved
Impact: Major | Started At: Sept. 12, 2023, 1:48 p.m.
Description: **Summary** Across the period of Friday 9th - Saturday 10th June, several Enable Trading programs channels, hosted in the UK Live environment, experienced general slowness and performance issues. Examples of this were slow load times, slow program line saves, and long waits for reports to run. These processes seemed to be slow, however, they would not complete during the incident. Additionally, some users also found that any actions they undertook would fail instantly. **Cause** The root cause of this problem was located within Microsoft’s Azure servers, on which Enable is hosted upon. Database locking was occurring, which prevented any tasks requested in the user interface from being completed and stored on the database. As the problem was with the server itself, Microsoft were required to fix it. **Preventative measures** To improve communication during incidents, going forward, we will improve both the transparency and frequency of our communication during any severe incidents or outages in the platform. This will provide clarity that Enable are aware of the issue and are working as a priority to resolve it. Our status page will be much more prominent in our communication and handling of incidents. To improve the speed at which we identify incidents, we will extend our monitoring and tracking. These targeted improvements will plug monitoring gaps that were identified by our teams, whilst investigating the root cause of this incident. This will allow us to identify the specific cause of the issue sooner, should this happen again.
Status: Postmortem
Impact: Minor | Started At: June 9, 2023, 2:45 p.m.
Description: This incident has been resolved and Trading Programs is now accessible again.
Status: Resolved
Impact: Critical | Started At: May 23, 2023, 10:48 a.m.
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