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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 54 seconds ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 3 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Aug. 9, 2021, 1:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2021, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented to resolve the issue. We will continue to monitor all systems. Please reach out to [email protected] if you have any questions.
  • Time: Aug. 5, 2021, 1:08 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue which was causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform, and some import types may appear stuck at 75% (the file has completed importing, but the deletions for the file are pending/have not been completed). If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 5:36 p.m.
    Status: Identified
    Update: We have identified the issue causing some users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API") and are working towards resolving the issue. At this time, import files are running as expected but users may notice a lag in updated data appearing in the front end of the platform as we continue to work on resolving the issue. If you have any questions, please reach out to [email protected]
  • Time: Aug. 4, 2021, 3:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing users to receive error messages in-platform ("There was an issue while processing the request" and "error contacting search API"). We will continue to update platform status here, if you have any questions please reach out to [email protected]

Updates:

  • Time: June 29, 2021, 2:09 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you experience any issues with incorrect interaction types appearing in the interaction writing form.
  • Time: June 28, 2021, 9:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. For schools experiencing this issue, please perform a hard refresh on your browser (if using Windows, press Ctrl+Shift+R simultaneously on your keyboard -or- if using a Mac, press Command+Shift+R simultaneously on your keyboard) and you should see the expected interaction types appear in the drop down of the interaction writing form. If you experience any issues or have any questions, please reach out to [email protected].
  • Time: June 28, 2021, 5:25 p.m.
    Status: Identified
    Update: We have identified an issue which is causing the interaction writing form for some accounts to display non-active types in the interaction types drop down in the interaction writing form. We are currently working on a fix, and will continue to update the status page as we get more information. If you have any questions, please reach out to [email protected]

Updates:

  • Time: June 29, 2021, 2:09 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you experience any issues with incorrect interaction types appearing in the interaction writing form.
  • Time: June 28, 2021, 9:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. For schools experiencing this issue, please perform a hard refresh on your browser (if using Windows, press Ctrl+Shift+R simultaneously on your keyboard -or- if using a Mac, press Command+Shift+R simultaneously on your keyboard) and you should see the expected interaction types appear in the drop down of the interaction writing form. If you experience any issues or have any questions, please reach out to [email protected].
  • Time: June 28, 2021, 5:25 p.m.
    Status: Identified
    Update: We have identified an issue which is causing the interaction writing form for some accounts to display non-active types in the interaction types drop down in the interaction writing form. We are currently working on a fix, and will continue to update the status page as we get more information. If you have any questions, please reach out to [email protected]

Updates:

  • Time: March 29, 2021, 12:46 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: March 27, 2021, 9:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: March 26, 2021, 3:46 p.m.
    Status: Identified
    Update: We have identified the cause of the issue/lag, and are working towards a resolution. If you have any questions, please reach out to [email protected]
  • Time: March 25, 2021, 12:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing a lag in processing of all import file formats. Please reach out to [email protected] if you have any questions.
  • Time: March 25, 2021, 12:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing a lag in processing of import files

Updates:

  • Time: March 29, 2021, 12:46 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: March 27, 2021, 9:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: March 26, 2021, 3:46 p.m.
    Status: Identified
    Update: We have identified the cause of the issue/lag, and are working towards a resolution. If you have any questions, please reach out to [email protected]
  • Time: March 25, 2021, 12:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing a lag in processing of all import file formats. Please reach out to [email protected] if you have any questions.
  • Time: March 25, 2021, 12:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing a lag in processing of import files

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
To get notified of any status changes to EverTrue, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EverTrue every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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