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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 8 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Dec. 19, 2023, 4:05 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues, please reach out to [email protected]
  • Time: Dec. 18, 2023, 7:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to [email protected]
  • Time: Dec. 18, 2023, 4:32 p.m.
    Status: Identified
    Update: We have identified the issue causing some platform slowness/loading issues for some users. We are taking steps to resolve and are monitoring results. Please reach out to [email protected] if you have any questions.
  • Time: Dec. 18, 2023, 2:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing some EverTrue platform users to experience loading issues and/or general platform slowness. Our team is working to identify and resolve as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Oct. 30, 2023, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved and failed exports should be available for download. If you have any questions please reach out to [email protected]
  • Time: Oct. 30, 2023, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved and failed exports should be available for download. If you have any questions please reach out to [email protected]
  • Time: Oct. 30, 2023, 1:57 p.m.
    Status: Monitoring
    Update: We have identified the issue preventing export files from being generated, and have implemented a fix. Exports will be generated in the order they were queued, please note that any new exports queued today may take longer than expected due to the large backlog of files currently in queue. We apologize for the delay and are working to deliver these exports as quickly as possible. If you have any questions, please reach out to [email protected].
  • Time: Oct. 30, 2023, 1:57 p.m.
    Status: Monitoring
    Update: We have identified the issue preventing export files from being generated, and have implemented a fix. Exports will be generated in the order they were queued, please note that any new exports queued today may take longer than expected due to the large backlog of files currently in queue. We apologize for the delay and are working to deliver these exports as quickly as possible. If you have any questions, please reach out to [email protected].
  • Time: Oct. 30, 2023, 12:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing EverTrue export files to fail to generate. This issue affects both scheduled and manual exports from within the EverTrue platform. We apologize for any inconvenience this caused and are working to resolve the issue as quickly as possible. Please reach out to [email protected] if you have any questions.

Updates:

  • Time: Sept. 11, 2023, 8:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions!
  • Time: Sept. 11, 2023, 2:57 p.m.
    Status: Monitoring
    Update: We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to [email protected] if you have any questions!
  • Time: Sept. 11, 2023, 12:49 p.m.
    Status: Investigating
    Update: We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]
  • Time: Sept. 11, 2023, 12:48 p.m.
    Status: Investigating
    Update: We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Sept. 11, 2023, 8:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions!
  • Time: Sept. 11, 2023, 2:57 p.m.
    Status: Monitoring
    Update: We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to [email protected] if you have any questions!
  • Time: Sept. 11, 2023, 12:49 p.m.
    Status: Investigating
    Update: We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]
  • Time: Sept. 11, 2023, 12:48 p.m.
    Status: Investigating
    Update: We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Aug. 27, 2023, 7:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 27, 2023, 11:26 a.m.
    Status: Identified
    Update: The importer is performing slower than expected this morning. The problem has been identified and the team is working to resolve. All import jobs continue to be queued, but may take some time to process today.

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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