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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 5 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: June 10, 2023, 12:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2023, 12:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2023, 12:08 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 10, 2023, 12:08 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 9, 2023, 3:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: June 9, 2023, 3:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: June 9, 2023, 12:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance in the EverTrue importer. Files are currently processing slower than is typical. We are working to resolve the issue. Please reach out to [email protected] if you have any questions.
  • Time: June 9, 2023, 12:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing degraded performance in the EverTrue importer. Files are currently processing slower than is typical. We are working to resolve the issue. Please reach out to [email protected] if you have any questions.

Updates:

  • Time: March 7, 2023, 5:48 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with scheduled exports, please reach out to [email protected].
  • Time: March 7, 2023, 4:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
  • Time: March 7, 2023, 4:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
  • Time: March 7, 2023, 2:49 p.m.
    Status: Identified
    Update: We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to [email protected] if you have any questions.

Updates:

  • Time: March 7, 2023, 5:48 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with scheduled exports, please reach out to [email protected].
  • Time: March 7, 2023, 4:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
  • Time: March 7, 2023, 4:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to [email protected].
  • Time: March 7, 2023, 2:49 p.m.
    Status: Identified
    Update: We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to [email protected] if you have any questions.

Updates:

  • Time: Feb. 7, 2023, 7:54 p.m.
    Status: Resolved
    Update: This incident has been resolved, and all files uploaded to upload.evertrue.com should now process as expected. If you experience any issues, please reach out to [email protected]
  • Time: Feb. 7, 2023, 2:35 p.m.
    Status: Monitoring
    Update: We have identified the issue preventing import files uploaded via SFTP from appearing in the EverTrue importer, and have a pushed a fix to resolve. Due to the number of files that were uploaded but not processed, your files may appear in the importer in a "Queued for import" status. We are working to process all uploaded import files as quickly as possible, but files uploaded will be delayed in processing. Please reach out to [email protected] if you have any questions.
  • Time: Feb. 7, 2023, 2:13 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2023, 1:44 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing some files uploaded to EverTrue via SFTP (upload.evertrue.com) from appearing in the EverTrue importer. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. During this time, you can still manually upload files directly into the importer and process normally. We will continue to update this status page as we work through the issue, if you have any questions please reach out to [email protected]

Updates:

  • Time: Feb. 7, 2023, 7:54 p.m.
    Status: Resolved
    Update: This incident has been resolved, and all files uploaded to upload.evertrue.com should now process as expected. If you experience any issues, please reach out to [email protected]
  • Time: Feb. 7, 2023, 2:35 p.m.
    Status: Monitoring
    Update: We have identified the issue preventing import files uploaded via SFTP from appearing in the EverTrue importer, and have a pushed a fix to resolve. Due to the number of files that were uploaded but not processed, your files may appear in the importer in a "Queued for import" status. We are working to process all uploaded import files as quickly as possible, but files uploaded will be delayed in processing. Please reach out to [email protected] if you have any questions.
  • Time: Feb. 7, 2023, 2:13 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 7, 2023, 1:44 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing some files uploaded to EverTrue via SFTP (upload.evertrue.com) from appearing in the EverTrue importer. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. During this time, you can still manually upload files directly into the importer and process normally. We will continue to update this status page as we work through the issue, if you have any questions please reach out to [email protected]

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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