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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 6 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: Sept. 14, 2022, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with exports, please reach out to [email protected]
  • Time: Sept. 14, 2022, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with exports, please reach out to [email protected]
  • Time: Sept. 14, 2022, 5:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Affected exports should appear complete/ready for download. If you have any questions or run into issues related to exports, please reach out to [email protected]
  • Time: Sept. 14, 2022, 5:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Affected exports should appear complete/ready for download. If you have any questions or run into issues related to exports, please reach out to [email protected]
  • Time: Sept. 14, 2022, 3:23 p.m.
    Status: Identified
    Update: We have identified an issue that is preventing exports in EverTrue from being generated as expected. During this time, both scheduled and manually processed exports will appear in pending status. We are working to resolve the issue, and once resolved exports should complete as expected. We apologize for any inconvenience this may cause, if you have any questions please reach out to [email protected]
  • Time: Sept. 14, 2022, 3:23 p.m.
    Status: Identified
    Update: We have identified an issue that is preventing exports in EverTrue from being generated as expected. During this time, both scheduled and manually processed exports will appear in pending status. We are working to resolve the issue, and once resolved exports should complete as expected. We apologize for any inconvenience this may cause, if you have any questions please reach out to [email protected]

Updates:

  • Time: Aug. 18, 2022, 6:55 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Aug. 18, 2022, 3:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: Aug. 18, 2022, 3:49 p.m.
    Status: Identified
    Update: We have identified an issue which is preventing processing of EverTrue import files. During this time, files may appear "stuck" in processing (no progress) and files uploaded will remain in continue import status. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Aug. 18, 2022, 6:55 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Aug. 18, 2022, 3:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. If you have any questions, please reach out to [email protected]
  • Time: Aug. 18, 2022, 3:49 p.m.
    Status: Identified
    Update: We have identified an issue which is preventing processing of EverTrue import files. During this time, files may appear "stuck" in processing (no progress) and files uploaded will remain in continue import status. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: Aug. 9, 2022, 7:21 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Aug. 9, 2022, 4:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the issue and we are monitoring the results. If you or your users experience any issues, please reach out to [email protected]
  • Time: Aug. 9, 2022, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing authentication (log in) issues for some users. Some users may receive an error ("Email address is not recognized" or "User not authorized for this application") when attempting to log in. If you or any of your users are experiencing this issue, please reach out to [email protected] for assistance. This issue is specific to EverTrue advancement platform (app.evertrue.com) only, and login to the ThankView platform is not affected.

Updates:

  • Time: Aug. 9, 2022, 7:21 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, please reach out to [email protected]
  • Time: Aug. 9, 2022, 4:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the issue and we are monitoring the results. If you or your users experience any issues, please reach out to [email protected]
  • Time: Aug. 9, 2022, 3:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing authentication (log in) issues for some users. Some users may receive an error ("Email address is not recognized" or "User not authorized for this application") when attempting to log in. If you or any of your users are experiencing this issue, please reach out to [email protected] for assistance. This issue is specific to EverTrue advancement platform (app.evertrue.com) only, and login to the ThankView platform is not affected.

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
To get notified of any status changes to EverTrue, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EverTrue every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here