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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 5 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: March 26, 2024, 12:33 a.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated. Previously failed payments can be processed again. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 26, 2024, 12:08 a.m.
    Status: Monitoring
    Update: Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 25, 2024, 11:35 p.m.
    Status: Identified
    Update: Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 25, 2024, 9:30 p.m.
    Status: Investigating
    Update: Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. Transactions are failing intermittently with a "W9 - Bank Unavailable" Error. This issue primarily impacts NZ gateway merchants. These financial institutions are ASB and BNZ. We are currently in contact with the vendor and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team

Updates:

  • Time: March 20, 2024, 11:37 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption to payments services using Fraud Essentials/Fraud ultimate has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 20, 2024, 12:44 p.m.
    Status: Monitoring
    Update: Eway support teams have deployed the update to the Production environment and completed the recovery of impacted services. We are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 10:10 a.m.
    Status: Identified
    Update: Eway teams have finalized the solution and are presently in the process of deploying the update to the Production environment We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 4:20 a.m.
    Status: Identified
    Update: Eway teams have identified the root cause as being related to an upstream vendor change and we are continuing the recovery of impacted components. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 2:58 a.m.
    Status: Investigating
    Update: Eway teams are continuing the remediation of impacted components and will provide periodic status updates as soon as they are available. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 19, 2024, 11:29 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services using Fraud Essentials/Fraud ultimate . High volume of transactions is being marked as challenged. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: March 20, 2024, 11:37 p.m.
    Status: Resolved
    Update: Eway support teams can confirm the service disruption to payments services using Fraud Essentials/Fraud ultimate has been resolved and stability to network and transaction processing infrastructure has been validated. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: March 20, 2024, 12:44 p.m.
    Status: Monitoring
    Update: Eway support teams have deployed the update to the Production environment and completed the recovery of impacted services. We are continuing validation activities including periodic monitoring of payment processing systems and infrastructure. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 10:10 a.m.
    Status: Identified
    Update: Eway teams have finalized the solution and are presently in the process of deploying the update to the Production environment We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 4:20 a.m.
    Status: Identified
    Update: Eway teams have identified the root cause as being related to an upstream vendor change and we are continuing the recovery of impacted components. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 20, 2024, 2:58 a.m.
    Status: Investigating
    Update: Eway teams are continuing the remediation of impacted components and will provide periodic status updates as soon as they are available. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 19, 2024, 11:29 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services using Fraud Essentials/Fraud ultimate . High volume of transactions is being marked as challenged. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: May 9, 2024, 2:41 a.m.
    Status: Resolved
    Update: Eway support teams have coordinated with vendor support to remediate the root cause and restore connectivity through the primary path. Kind regards, The Eway team
  • Time: March 13, 2024, 2:42 a.m.
    Status: Monitoring
    Update: Eway has implemented a temporary solution by reconfiguring all impacted clients to use a different connection method, which resolves the problem. Eway will continue to collaborate with the vendor to remediate the root cause and restore connectivity through the primary path. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 12, 2024, 8:19 p.m.
    Status: Investigating
    Update: Eway is still working with the upstream payment service provider to restore the service. The investigation is taking longer due to the intermittent nature of the issue, making it challenging to pinpoint the exact cause. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 12, 2024, 6:09 a.m.
    Status: Investigating
    Update: Eway support team is still working with the upstream service provider(Fiserv) and awaiting their response. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 12, 2024, 4:03 a.m.
    Status: Investigating
    Update: Eway is still investigating the service disruption to payment services impacting NAB Merchants. We are in contact with the upstream payment service provider (Fiserv) to investigate further. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 11, 2024, 11:46 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through Fiserv gateway. This is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: May 9, 2024, 2:41 a.m.
    Status: Resolved
    Update: Eway support teams have coordinated with vendor support to remediate the root cause and restore connectivity through the primary path. Kind regards, The Eway team
  • Time: March 13, 2024, 2:42 a.m.
    Status: Monitoring
    Update: Eway has implemented a temporary solution by reconfiguring all impacted clients to use a different connection method, which resolves the problem. Eway will continue to collaborate with the vendor to remediate the root cause and restore connectivity through the primary path. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: March 12, 2024, 8:19 p.m.
    Status: Investigating
    Update: Eway is still working with the upstream payment service provider to restore the service. The investigation is taking longer due to the intermittent nature of the issue, making it challenging to pinpoint the exact cause. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 12, 2024, 6:09 a.m.
    Status: Investigating
    Update: Eway support team is still working with the upstream service provider(Fiserv) and awaiting their response. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 12, 2024, 4:03 a.m.
    Status: Investigating
    Update: Eway is still investigating the service disruption to payment services impacting NAB Merchants. We are in contact with the upstream payment service provider (Fiserv) to investigate further. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: March 11, 2024, 11:46 p.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services . The scope of impact is limited to NAB Merchants transacting through Fiserv gateway. This is being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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